Customer Assist Consultant

Robert Walters are excited to be recruiting for several temporary positions for customer service professionals, on an initial 9 month contract based in Southern suburbs of Adelaide. You will be required to assist customers through various tools and negotiations to find solutions in order to bring their loan, credit card or transaction account into balance. You will be an advocate for continuous improvement initiatives and be required to delight customers at every interaction. You will be a key team member who will be working in a rewarding, inclusive and supportive environment. As the title suggests, this role will be to assist customers with payment solutions, understanding life can get in the way and using empathy to work with customers on making a payment plan to assist them. This role will see you working 38 hours per week between Monday-Saturday.

Key responsibilities:

• Handling calls from customers, providing professional attention using positive language and tone to connect and have meaningful conversations to truly understand the customers situation
• Work a portfolio of accounts, implementing and utilising Collections & Recoveries strategies and legal processes to ensure all accounts are managed in the most time and cost effective manner
• Negotiating with customers to find sustainable solutions to their financial situation
• Providing a positive experience for the customer through positive language and tone
• Achieve agreed key performance measures

To be successful you will possess the following skills and experience:

• Experienced in a customer service environment
• A degree qualification (preferably in a finance/business or a psychology related discipline)
• Excellent communication skills both written and verbal
• Experience in a collection’s role will be highly regarded
• Resilience and Empathy is your key to success in this role

Key Requirements:

• Must be able to pass a National Police History Check and 2 Referee Checks
• Must be available to commence in August
• Available to work anywhere between the hours of 8am- 8pm, Monday- Saturday on a rotating roster

You will receive:

• An introduction into Banking with one of the Big 4 Banks
• 6 weeks of onsite training plus ongoing support
• A supportive environment offering potential career growth
• Competitive hourly remuneration paid weekly
• On site free parking

To apply please click apply or call Olivia Portellos on +61 8 82163529 for a confidential discussion.