Customer Service Consultant - Mandarin Speaking

Our client is seeking enthusiastic Customer Service Consultants to join a dedicated project focused on enhancing the onboarding journey for new retail customers. If you are looking for a position that values empathy, teamwork, and the opportunity to positively impact on others, this is the role for you! * Fully remote position, Mon - Fri 9am-5pm / 10am-6pm * Victoria and NSW Locations Available * Monday 4th August start date, contract until end of December 2025 * $35.14 per hour + Super

What you'll do:

• Make outbound welcome calls to new retail customers, ensuring they feel valued and informed about their membership.
• Provide key information such as card delivery timelines, welcome materials, and important administrative details during each customer interaction.
• Participate in regular meetings to share updates, discuss challenges, and celebrate successes within the team.
• Work primarily from home while also having access to local retail store facilities for secure workspaces or in-person assistance when required.
• Ensure all customer data is handled securely and confidentially in line with company policies and procedures.
• Contribute feedback on customer satisfaction systems to help refine processes and improve future onboarding experiences.

What you bring:

The ideal candidate for the Customer Service Consultant role will bring strong communication skills, a positive attitude, and a robust work ethic.

• Experience working in a customer-based role is essential (Retail, Hospitality or Call Centre)
• Fluency in Mandarin is highly desirable due to frequent interactions with international customers requiring language support.
• Experience in a call centre environment is beneficial
• Strong communication skills
• Positive attitude
• Commitment to providing excellent customer service

What sets this company apart:

This organisation stands out for its unwavering commitment to creating exceptional experiences for both its employees and customers.

What's next:

Ready for an exciting new challenge? Apply today by clicking on the link!

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.
To apply please click apply or call Bianca Sticca on 61 3 8628 2100 for a confidential discussion.