Call Centre Representative

We are seeking a motivated and customer-focused individual to join our call centre team. In this role, you will be the first point of contact for customers, handling inbound calls to provide support, resolve issues, and deliver a high-quality customer experience.

Key Responsibilities:

• Answer incoming calls and respond to customer inquiries promptly and professionally

• Resolve customer complaints, issues, or concerns with patience and efficiency

• Provide accurate information about products, services, or accounts

• Maintain detailed and accurate records of customer interactions in the system

• Meet or exceed daily, weekly, and monthly performance targets

• Follow company scripts, policies, and procedures to ensure quality and compliance

Skills and Qualifications:

• Strong communication and interpersonal skills

• Ability to handle high call volumes in a fast-paced environment

• Problem-solving mindset with a customer-first approach

• Basic computer and data entry skills

• Previous call centre or customer service experience is an advantage but not required

If you know someone who may be interested as well, please let them know to apply and I will be in contact with them shortly.