Case Manager (Death Claims)

In this role, you are not just handling claims; you are guiding people through the intricacies of insurance with compassion and expertise. As a Case Manager, you will manage and process various types of cases and payments, including Total Permanent Disability (TPD), Income Protection (IP) insurance claims, Death (D), and Terminal Illness (TI) claims, as well as Family Law claims and early release payments for financial hardship or compassionate grounds.

Your primary focus will be overseeing the entire process of Death Claims, ensuring you provide exceptional service to beneficiaries and claimants by addressing their inquiries and supporting them throughout the process. This position is based in the Melbourne office. While our client embraces a hybrid work model with a minimum of two days in the office each week, you may need to be on-site more frequently during the initial training period.

Role Expectations

You are committed to delivering the best possible experience and outcomes for individuals and have proven experience in a similar role within a Superannuation or Life claims assessment environment. Additionally, you possess:

• Experience as a Claims Case Manager, particularly with Death Claims.
• Expertise in Claims Staking.
• Demonstrated ability to review and challenge insurer decisions, including declined claims.
• The skill to prepare trustee recommendations for approval.
• Excellent verbal and written communication skills for proactive, solution-focused interactions with individuals, beneficiaries, and legal representatives.

Why You'll Love Working With Our Client:

• Make a Meaningful Impact: Contribute to helping individuals lead fulfilling lives in retirement.
• Be Part of Something Unique: Engage in reshaping superannuation and retirement, with opportunities for personal and professional growth through career-defining projects.
• Collaborate with Exceptional People: Work hard, innovate, and enjoy a fun and supportive environment.
• Experience Genuine Care: Prioritizing your wellbeing now and in the future, our client offers benefits like health and fitness reimbursements, work-from-home technology support, salary continuance insurance, and organization-wide meeting-free zones.

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.
To apply, please click "Apply" or contact Ali Alpe on +61 3 8628 2166 or ali.alpe@robertwalters.com.au for a confidential discussion.