Customer Service Officer

An exciting opportunity has arisen for a dedicated Customer Service Officer to join a highly supportive and collaborative team based in Melbourne’s CBD, with the flexibility of remote working. This role is perfect for someone who thrives on building positive relationships, providing exceptional customer support, and ensuring seamless contractor onboarding and retention.

You will be at the heart of client communications, supporting users through various channels including phone, email, live chat, and virtual meetings. The organisation values your ability to connect with people from diverse backgrounds and offers a flexible work environment that encourages professional growth, knowledge sharing, and ongoing training opportunities. If you are passionate about delivering outstanding service, enjoy working as part of a close-knit team, and are looking for a role where your language skills and attention to detail will be truly valued, this is the perfect next step in your career.

What you'll do:

• Guide new contractors through onboarding and documentation.
• Provide user support via phone, email, chat, or meetings.
• Manage contractor portfolios and renewals.
• Handle admin tasks like data entry and invoicing.
• Monitor and escalate system errors.
• Canvass by phone to introduce new products.
• Assist in report generation and attend meetings.
• Refer clients for compliance documentation help.
• Help train and integrate new team members.

What you bring:

• At least two years experience working in customer support.
• Experienced with Salesforce or other CRM tools is advantageous.
• Proficient in MS 365 apps like Excel and Outlook.
• Excellent communicator, able to simplify complex info with empathy.
• Experienced in onboarding or administrative tasks in compliance-driven fields.
• Team player who participates in reviews, knowledge sharing, and projects.
• Detail-oriented and adaptable, maintaining accurate records.

What's next:

If you are ready to take the next step in your career journey by joining a welcoming team where your communication skills make a real difference Apply Now!

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.
To apply, please click "Apply" or contact Ali Alpe on +61 3 8628 2166 or ali.alpe@robertwalters.com.au for a confidential discussion.