AO3 Claims Officer

An exciting opportunity has arisen for a Claims Officer within Queensland Government, based in the heart of Brisbane CBD. This role offers you the chance to make a meaningful contribution to Queensland’s education infrastructure by supporting the delivery and management of essential facilities and assets.

What you'll do:

• Provide operational information and responsive support to colleagues across different teams regarding infrastructure, planning, and asset management services.
• Assist with financial, administrative, and facilities support services to ensure unit deliverables are met for internal clients including schools.
• Resolve operational issues as they arise while assisting in the development and implementation of new initiatives, policies, processes, and systems to maintain compliance with relevant legislation and departmental requirements.
• Maintain resource management systems for departmental assets, monitoring facility conditions to ensure optimal use and upkeep.
• Support the coordination of all activities necessary for the smooth operational management of facilities and assets such as real property, buildings, vehicles, equipment, and hire arrangements.
• Handle enquiries and complaints from stakeholders regarding departmental facilities or assets with professionalism and empathy.

What you bring:

• Demonstrated experience providing claims and administration support within a public sector environment will be highly regarded.
• Excellent written communication skills enabling you to compile clear reports and submissions that support effective service delivery.
• Proven organisational skills with attention to detail when managing multiple priorities such as resource tracking or responding promptly to stakeholder enquiries.
• Ability to adapt quickly when faced with changing circumstances or new challenges within complex environments.
• Sound judgement when resolving operational problems or assisting in policy/process development initiatives aimed at improving service quality.
• Experience using digital systems for resource management or data entry would be advantageous but not essential; training can be provided if required.

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.
To apply, please click "Apply" or contact Brianna Brutnall on 07 3032 2286 or brianna.brutnall@robertwalters.com.au for a confidential discussion.