IT Training and Development Coordinator

This role is pivotal in driving technology adoption and enhancing digital capability by delivering tailored training solutions that empower staff at all levels. You will be part of a collaborative team dedicated to building sustainable change management practices, ensuring the organisation remains at the forefront of digital literacy and technical proficiency.

This position offers you the chance to shape learning experiences that directly support organisational success and positive workplace culture.

• Play a key role in supporting large-scale organisational transformation by developing and delivering impactful IT training programmes that drive real results.
• Enjoy flexible working opportunities in either Canberra, Melbourne or Brisbane with access to a supportive network of knowledgeable professionals committed to your ongoing development.
• Be part of a team that values collaboration, inclusivity, and shared success, where your expertise in training and stakeholder engagement will make a tangible difference.

What you'll do:

• Develop and maintain IT training needs analysis to identify required skill levels and training requirements in consultation with stakeholders.
• Develop training materials, including but not limited to creation of user guides, standard operating procedures, quick reference guides and training videos.
• Plan, schedule, and deliver training programs – virtually or face-to-face - to enhance digital literacy and technical proficiency across the organisation to support business readiness.
• Work with the change team to understand business requirements and assist in the delivery of change and training activities, in line with the overall program schedule and approach.
• Support change initiatives by enabling smooth adoption of new technologies through timely and targeted training interventions.
• Engage with IT and project teams to understand system changes and updates to ensure that training activities are well understood.
• Conduct training sessions as required, ensuring alignment with training schedules and project milestones.
• Regular reporting on training delivery, uptake, and success of delivery, validating outcomes with end users and their leaders.

What you bring:

• Ability to translate complex technical information into accessible content.
• Demonstrated ability to work independently or as part of a team whilst contributing positively to the achievement of the Program objectives.
• Proven ability to contribute to the full training cycle; assess needs, plan, develop, coordinate, monitor and evaluate.
• Knowledge of how to understand and evaluate learner needs with the objective of delivery high level training and knowledge documents.
• Experience developing fit-for-purpose training materials including guides, videos, and modules for diverse audiences.
• Experience developing, delivering, and evaluating learning and development programs and initiatives.
• Effective communication and stakeholder engagement skills across diverse stakeholder group.
• High quality written communication skills.

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.
To apply please click apply or call Sofia Moran on 03 8628 2104 for a confidential discussion.