Change Manager

As Change Manager, you’ll play a vital role in supporting operational change across both B2C and B2B digital channels. You’ll manage the human and behavioural side of this transformation – influencing, engaging, and guiding stakeholders across the store network and internal tech teams. The position requires a strong communicator and strategist – someone who understands both change methodology and stakeholder dynamics.

Key Responsibilities

• Develop and implement change strategies across major digital transformation streams.
• Drive change across retail environments (500+ store locations, 5000+ users).
• Navigate relationships with the internal technology teams
• Manage and simplify stakeholder communications for senior executives and steering committees.
• Lead operational change to support new digital channels and platforms.
• Act as a liaison between change, comms, and delivery functions.
• Map and influence key stakeholders across business units and store operations.

Ideal Candidate

• Strong background in organisational change within large-scale retail or enterprise programs.
• Proven experience with store-level change across multiple retail branches across ANZ.
• Confident communicator with ability to influence senior leadership and simplify messaging.
• Comfortable dealing with both technology team resistance and frontline store engagement.
• Able to operate with autonomy and initiative in fast-paced, multi-stream environments.

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.
To apply please click apply or call Clinton Roberts on 03 8628 2118 for a confidential discussion.