Membership Officer

Join a passionate team supporting Queensland’s vibrant hospitality industry! As Membership Officer, you’ll connect with restaurants and bars, drive engagement, and help members get the most from their association. If you love building relationships and making a real impact, this is your chance to shine in a dynamic, people-focused role.

Are you passionate about the hospitality industry and skilled in stakeholder engagement? Join a respected not-for-profit organisation that champions Queensland’s vibrant hospitality sector.

About the Organisation

This peak industry body represents the interests of hotels, restaurants, and bars across Queensland. With a proud history and a strong advocacy presence, they support members through training, advisory services, and industry events. As a not-for-profit, their mission is to strengthen the hospitality community and ensure members thrive.

About the Role

As the Membership Officer – Restaurants & Bars, you’ll be the first point of contact for members, ensuring they feel supported, informed, and engaged. You’ll play a key role in growing the membership base, enhancing retention, and delivering value through events and communications.

Key Responsibilities

• Act as the primary liaison for member inquiries and support
• Coordinate onboarding and ensure members understand their benefits
• Maintain accurate membership records and process renewals
• Develop strategies for member recruitment and retention
• Support the planning and delivery of member events and webinars
• Collaborate with internal teams to align messaging and services
• Represent the organisation at industry events and forums

What You’ll Bring

• Experience in membership, customer service, or stakeholder engagement
• Excellent communication and interpersonal skills
• Strong organisational skills and attention to detail
• Proficiency in Microsoft Office and CRM/database systems
• Ability to work both independently and collaboratively
• Hospitality or tourism sector experience (desirable)
• Tertiary qualifications in business, communications, or marketing (desirable)
• A current Australian Driver’s Licence

Why Apply?

• Be part of a passionate team making a real impact in the hospitality industry
• Enjoy a central Brisbane CBD location
• Work in a supportive, values-driven environment
• Opportunity to grow your career in membership and stakeholder engagement

Ready to make a difference in Queensland’s hospitality scene?
Apply now with your resume and a brief cover letter outlining your suitability for the role. Alternatively, contact Elena Brady at Robert Walters on 07 3032 2287 or elena.brady@robertwalters.com.au

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.
To apply please click apply or call Elena Brady on 07 3032 2287 for a confidential discussion.