Payments operations

An exciting opportunity has arisen for a Payment Operations Specialist to join a leading global banking institution in Sydney, where your expertise will be instrumental in supporting and driving regional payment operations projects.

What you'll do:

As a Payment Operations Specialist based in Sydney, you will immerse yourself in the heart of regional payment operations. Your day-to-day responsibilities will involve collaborating with colleagues across different regions to lead key projects that enhance operational efficiency. You will be responsible for rolling out innovative payment solutions tailored to local needs while serving as the main point of contact for operational queries. Your analytical skills will be put to use as you manage user acceptance testing phases, validate new processes, and address any defects swiftly. By supporting management reporting and proactively escalating risks or issues, you will help maintain robust controls throughout the operation. Additionally, your expertise will be crucial during post-implementation phases where you provide training, update documentation, and offer hands-on support to ensure seamless transitions. Success in this role comes from your ability to connect with stakeholders at all levels, share knowledge generously with team members, and consistently seek ways to improve processes for better outcomes.

• Lead and support a variety of payment operations projects across the region, ensuring all local requirements are identified and addressed effectively.
• Roll out new payment solutions by coordinating with internal stakeholders and external partners to guarantee smooth implementation and integration into existing systems.
• Act as the primary local contact for all payment operations issues and inquiries, providing timely guidance and resolution to ensure uninterrupted service.
• Manage User Acceptance Testing (UAT) activities by validating solutions, tracking defects, and ensuring any issues are resolved promptly before go-live.
• Oversee operational defect tracking processes, escalating concerns as necessary to maintain high standards of operational integrity.
• Support management reporting by gathering relevant data, preparing insightful reports, and escalating operational risks or issues as they arise.
• Analyse current payment operation process flows to identify areas for efficiency gains and recommend practical improvements.
• Provide post-implementation support as a subject matter expert (SME), offering guidance and troubleshooting assistance for regional payment operations teams.
• Drive operational readiness activities such as developing training materials, updating documentation, and supporting go-live events to ensure successful project adoption.

What you bring:

To excel as a Payment Operations Specialist in this role, you will bring proven experience from within banking or financial services environments where you have developed deep insights into payment systems and operational controls. Your background demonstrates not only technical proficiency but also an ability to communicate clearly with colleagues from diverse backgrounds. You are known for your reliability when it comes to supporting user acceptance testing phases or managing project rollouts—always ensuring that solutions meet both business needs and regulatory requirements. Your interpersonal skills shine through when engaging stakeholders or resolving escalations; you approach each situation with empathy and consideration for others’ perspectives. In addition to your technical acumen, your analytical approach allows you to identify opportunities for process improvement while remaining committed to timelines even during busy periods. Your willingness to share knowledge makes you an invaluable resource during post-implementation stages where training and documentation updates are essential.

• Demonstrated experience in payment operations within a banking or financial services environment that showcases your understanding of industry-specific challenges.
• Comprehensive knowledge of payment systems, operational controls, and end-to-end processes that enable you to navigate complex environments confidently.
• Proven track record supporting user acceptance testing (UAT) and project implementation within an operations context, ensuring quality outcomes every time.
• Excellent problem-solving abilities combined with strong escalation management skills that allow you to address issues efficiently under pressure.
• Outstanding communication skills that enable you to collaborate effectively with cross-regional teams and manage stakeholder expectations with empathy.
• A commitment to meeting deadlines even during peak periods by maintaining focus on priorities without compromising quality or accuracy.
• Analytical mindset with the ability to dissect process flows and recommend actionable improvements that drive efficiency gains across the operation.
• Experience providing post-implementation support as a subject matter expert (SME), including training delivery and documentation updates.

What sets this company apart:

This organisation stands out as one of the world’s most respected financial institutions with a longstanding reputation for stability, innovation, and commitment to its people. Employees benefit from being part of a truly global network where collaboration is encouraged at every level. The company places great emphasis on professional development through comprehensive training programmes designed to help individuals grow their careers over time. Flexible working opportunities are available so employees can achieve a healthy work-life balance while still contributing meaningfully to important projects. The culture is inclusive—valuing diversity of thought—and fosters an environment where everyone’s contributions are recognised. With access to cutting-edge technology platforms and resources dedicated to employee wellbeing, this is an ideal setting for those looking to advance their career in payment operations while enjoying genuine support from knowledgeable colleagues.

What's next:

If you are ready to take the next step in your career by joining a supportive team focused on delivering excellence in payment operations, this is your chance!

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.
To apply, please click "Apply" or contact Maggie Bartley on +61 2 8289 3147 or maggie.bartley@robertwalters.com.au for a confidential discussion.