Customer Service Officer

Multiple opportunities available for individuals passionate about Customer Service, with a genuine desire to assist people and start their career in the insurance industry. In this role, you will support customers with their insurance needs, support inbound calls from customers, communicate insurance policies and any general customer enquiries. You will engage with customers through various communication channels, providing answers and knowledge to help clients better understand their insurance. As a key team member, you will contribute to ongoing improvement efforts and ensure every customer interaction is a positive and seamless experience!

Your duties will include:

• Responding to customer inquiries about insurance policies, claims processes, coverage options, and premiums.
• Explain policy terms, conditions, and exclusions in a clear and understandable manner
• Assisting customers in submitting claims, providing them with the necessary forms, and explaining the claims process.
• Resolve customer concerns or complaints related to policies, claims, or premiums in a professional and empathetic manner.
• Achieve agreed key performance measures

Essential in this role:

• Experienced in a customer service environment, where you have serviced customers either over the phone or face to face
• Excellent communication skills both written and verbal
• Experience in a hardship's role will be highly regarded
• Resilience and Empathy is your key to success in this role

Key Requirements:

• 38 hours per week working between Monday- Friday, anywhere from 7.30am-8pm on a rotational roster.
• Must be able to pass a National Police History Check and 2 Referee Checks
• Role is located in Adelaide CBD
• Must be able to commit to full time hours on an initial 6-month contract

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.
To apply please click apply or call Annie Harris on 08 82163528 for a confidential discussion.