Customer Assist Consultant

You will be required to service customers through various tools and negotiations to find solutions to bring their loan, credit card or transaction account into balance while using genuine care and empathy. You will be an advocate for continuous improvement initiatives and be required to provide outstanding customer service to customer in vulnerable and sensitive situations.

Key Duties and Responsibilities:

• Handling calls from customers experiencing financial hardships, providing professional assistance using positive language to truly understand the customers situation
• Work a portfolio of accounts, implementing and utilising strategies and banking processes to ensure all accounts are managed in the most time and cost-effective manner
• Negotiating with customers to find sustainable solutions to their financial situation
• Build strong rapport with customers to ensure they have a positive experience, through genuine care and interest
• Achieve agreed key performance measures

Essential in this role:

• Experienced in a customer service environment, where you have serviced customers either over the phone or face to face
• Excellent written and verbal communication skills
• Experience in a hardship role will be highly regarded
• Resilience and Empathy is your key to success in this role

Key Requirements:

• 38 hours per week working between Monday - Saturday, anywhere from 8.00am-8:00pm on a rotating roster.
• Must be able to pass a National Police History Check and 2 Professional Reference Checks
• Must be able to be located at Bedford Park.
• Must be able to commit to full time hours.

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.
To apply please click apply or call Annie Harris on 08 82163528 for a confidential discussion.