Dispute Resolutions Case Manager

Our client is seeking a dedicated and empathetic Disputes Resolutions Specialist to join their team. This role offers an exciting opportunity to utilise your strong background in complaint resolution, to be instrumental in addressing customer complaints, ensuring fair and balanced outcomes. What you bring: The ideal candidate for the Disputes Resolutions Specialist role brings a strong background in complaint resolution within the banking sector. Experience dealing with wealth management and hardship cases is also highly desirable. Your commitment to providing exceptional customer service will drive your success in this role. * Proven experience in complaint resolution essential * Knowledge of retail and commercial banking products and processes * Strong interpersonal skills * Ability to work collaboratively with various stakeholders

What you'll do:

As a Disputes Resolutions Specialist, you will play a pivotal role in maintaining our client's reputation for excellent customer service. Your day-to-day responsibilities will involve working closely with customers and teams across the organisation to address complaints, ensuring that each case is handled with empathy, professionalism, and fairness.

• Address customer complaints
• Work towards reaching fair and balanced outcomes
• Handle complaints lodged through an external dispute resolution body or tribunal
• Collaborate with internal and external stakeholders to resolve complaints effectively
• Manage cases involving wealth management and hardship

What sets this company apart:

Our client is a leading financial institution known for its commitment to providing exceptional customer service. They offer a supportive work environment where teamwork is encouraged, along with flexible working opportunities. Their focus on continuous learning ensures ample training opportunities for their employees. This is an excellent opportunity to join a company that values its employees' growth and development.


What's next:
Ready for a rewarding challenge? Apply now!

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.
To apply please click apply or call Bianca Sticca on 61 3 8628 2100 for a confidential discussion.