Team Lead Senior Desktop Support Officer

* Role: Team Lead Senior Desktop Support Officer * Location:North Ryde, NSW (with potential for flexible or remote work arrangements) * Contract Duration: Initial 6 months, with two possible 6-month extensions * Security Clearance: Must be an Australian Citizen able to obtain Baseline clearance * Work Hours: Maximum of 40 hours per week

About the Role

A Federal Government Agency is seeking a skilled and motivated Team Lead – Senior Desktop Support Officer to join their ICT Operations Team. This is a hands-on leadership role where you’ll oversee a team of Desktop Support Officers, ensuring high-quality technical support and service delivery across multiple sites.

Key Responsibilities

• Lead and mentor a team of Desktop Support Officers
• Provide Level 2 ICT support for hardware, software, video conferencing, and peripheral devices
• Manage ICT equipment provisioning and asset register accuracy
• Collaborate with Level 3 teams and external vendors for escalations and upgrades
• Monitor team resources and ensure service level agreements are met
• Drive continuous improvement and maintain ICT knowledge base documentation

About You

You’re an experienced technical leader with:

• Strong problem-solving skills and a customer-focused mindset
• Proven experience in desktop support and incident management
• Excellent communication and stakeholder engagement abilities
• A passion for mentoring and developing team members
• Strategic thinking and the ability to manage competing priorities

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.
To apply, please click "Apply" or contact Emma Crossing on +61282893137 or Emma.Crossing@robertwalters.com.au for a confidential discussion.