Contact Us

Truly global and proudly local, we've been serving Australia for over 25 years with offices in Adelaide, Brisbane, Melbourne, Perth, and Sydney.

Get in touch

Our industry specialists will listen to your aspirations and share your story with Australia’s most prestigious organisations. Together, let’s write the next chapter of your career.

See all jobs

Exclusive recruitment partners

Explore the opportunities from a range of organisations that exclusively partner with Robert Walters for their hiring needs.

Learn more

Australia's leading employers trust us to deliver fast, efficient hiring solutions that are tailored to their exact requirements. Browse our range of bespoke services and resources.

Read more

Capability Statement

We offer a range of services that we have perfected over time, yet we embrace all challenges without exception. Share your talent challenges with us and together we will find the solution.

Learn more
About Robert Walters Australia

G'day! For us, recruitment is more than just a job. We understand that behind every opportunity is the chance to make a difference in people's lives.

Learn more

Work for us

Our people are the difference. Hear stories from our people to learn more about a career at Robert Walters Australia

Learn more
Contact Us

Truly global and proudly local, we've been serving Australia for over 25 years with offices in Adelaide, Brisbane, Melbourne, Perth, and Sydney.

Get in touch

Email etiquette

It’s very easy these days to slip into informality and start using colloquial language when writing and structuring work emails. This is fine when emailing back and forth to work colleagues who are your close friends, however it’s important to use your email etiquette when emailing people outside the organisation or even the executive team of the company you work for.

Here are three business email etiquette basics you should check and address before clicking on the send button.

1.Professional salutations

Avoid using relaxed terms such as ‘Hey guys’ and ‘Hey everyone. ’ If you’re addressing an email to one person, start with ‘Hi’ or ‘Hello’ followed by there first name - making sure their first name is spelt correctly and not assuming because their name is Michael, they prefer to be called ’Mike.’

When emailing to a group, a safe option is to always start your emails using, ‘Morning everyone’ or ‘Afternoon all.’ It also goes without saying, to always sign-off your email politely, whether it’s ‘Kindest regards,’ ‘Look forward to hearing from you’ – Always finalise an email amiably.

2.Reply to your emails

It’s common courtesy to always reply to emails and to respond in a timely manner. Not doing this shows a lack of care and leaves the person on the other end ambiguous as to whether you actually sent or they received the email. It isn’t always necessary, but serves as good email etiquette, especially if this person is a potential influencer in your career progression, or key influencer in the business or industry.

3.Using the high importance and read receipts function

Firstly, by over using the high importance it will eventually lose its significance in the long-run; therefore it should only be used when you really need it. Also, be cautious when using this option, as emails can come across slightly aggressive, even when not intending to.

Our stance on read receipts (RR’s) would be to never use them, unless it’s a necessity.

Our stance on read receipts (RR's) would be to never use them, unless it's a necessity. It gives the impression that you have a lack of trust in that person that their intentions are to either deny receiving it, not opening it or they haven’t had chance to read it.

The only suggested time where it would be classed ‘appropriate,’ is when you’re unsure if you have the correct or a valid email address. Traditionally, the function was only applied when it was critical to knowing of the receipt of the e-mail by the other side.

Share this article

Useful links

Sign up for job alerts
Salary Survey
Career Advice
Get in touch

Find out more by contacting one of our specialist recruitment consultants

Related content

View all

4 steps to control your inbox and work day

Feeling overwhelmed with the day ahead? Not sure how to tackle a growing to do list or an overflowing inbox of emails? Here are our steps to help you manage your day. Make a list of goals - Write down the goals you want to achieve by the time you leave the office for the day. Organise your goals int

Read More

Perfect your leadership style

We surveyed almost 700 professionals across different industries in Australia and New Zealand to gain insight into how leadership plays a part in the performance of a team. The results reveal that 80% of professionals think poor leadership decreases trust and openness, 66% think it blocks their perf

Read More

Navigating your end-of-probation review meeting

Your end-of-probation review can be a pivotal moment in your career trajectory. It presents an opportunity to solidify your position in the company or address any concerns that may arise. Thorough preparation is essential to maximise the time you have with your manager for discussing your progress H

Read More

I'm Robert Walters Are you?

Come join our global team of creative thinkers, problem solvers and game changers. We offer accelerated career progression, a dynamic culture and expert training.