Desktop Support Analyst

Enjoy solving technical challenges? Take pride in helping people - whether they’re new starters or executive leaders - get the most out of their technology? Looking to join a team that works well together and values learning? This role offers the opportunity to make a real difference every day.

Your key responsibilities:

• Provide onsite Level 1–2 support for end user devices across multiple locations

• Assist VIPs and executives with professionalism and efficiency

• Deploy devices using Intune, MECM or similar tools

• Support desktops, mobiles, O365, networking, AV equipment and more

• Troubleshoot technical issues, escalating when necessary

• Maintain accurate asset records and ensure compliance with asset procedures

• Log all activities in ServiceNow in line with ITIL processes

• Contribute to process improvements and promote self-service initiatives

What you’ll bring:

• 2+ years in a hands-on IT support role

• Strong communication skills with the ability to engage all levels of staff

• Experience with Windows OS, O365, AD, networking fundamentals and device management platforms

• Familiarity with ITSM tools such as ServiceNow

• A proactive, collaborative mindset and a willingness to learn

• Relevant qualifications or certifications (ITIL V4, MCP)

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.
To apply please click apply or call Sam Jamshed on 02 8289 3159 for a confidential discussion.