Senior Recoveries Officer

An exciting opportunity has become available for an experienced Senior Recoveries Officer to join a well-established financial services organisation with a strong customer-first focus.

This permanent opportunity sits within a high-performing Collections & Recoveries team and will see you managing a portfolio of complex and high-risk accounts across both retail and commercial lending products.

Offering a flexible hybrid working model (3 days in office per week), this role is ideal for someone who thrives in a fast-paced environment and enjoys balancing commercial outcomes with customer care.

The Opportunity

Key responsibilities include:

• Managing a portfolio of impaired and high-risk lending accounts
• Negotiating and implementing suitable recovery solutions with customers
• Managing legal recovery processes and stakeholder relationships
• Working closely with solicitors, insolvency practitioners and external partners
• Assessing financial hardship requests and recommending appropriate outcomes
• Identifying opportunities for process improvement and risk mitigation
• Handling escalated customer matters with professionalism and empathy

About You

To be successful, you will bring:

• Previous experience within mortgage recoveries or collections
• Strong understanding of retail lending and financial services legislation
• Experience managing complex customer scenarios and recovery strategies
• Excellent negotiation and stakeholder management skills
• The ability to balance compliance, commercial outcomes and customer experience
• A proactive, solutions-focused mindset

What’s on Offer

• Permanent position
• Hybrid working model – 3 days in office per week
• Supportive and collaborative team environment
• Opportunity to work within a reputable and growing financial services organisation
• Strong focus on career development and employee wellbeing

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.
To apply, please click "Apply" or contact Ali Alpe on ali.alpe@robertwalters.com.au for a confidential discussion.