Receptionist

An exciting opportunity has arisen for a Receptionist to become the welcoming face and first point of contact at a highly respected financial services organisation based in Melbourne CBD. As the Receptionist, you will play a pivotal role in providing an exceptional front-of-house experience. You will manage the reception desk, greeting visitors, managing meeting rooms and supporting both internal and external guests. This is the chance to work for a reputable and growing organisation.

What you'll do:

• Greet and welcome all clients, guests, and visitors with warmth and professionalism
• Answer, screen, and forward incoming phone calls efficiently while taking detailed messages
• Manage visitor flow by controlling access for security purposes
• Maintaining accurate records of arrivals and departures
• Maintain a clean, organised, and presentable reception area at all times
• Oversee the management of incoming mail including opening, sorting, scanning, distributing correspondence, as well as handling outgoing deliveries promptly
• Coordinate courier bookings by establishing time frames from senders, booking services as required
• Processing related invoices accurately
• Organise catering requirements for meetings or events by liaising with internal stakeholders
• Manage booking requests for front-of-house meeting rooms to guarantee smooth scheduling
• Engage with internal stakeholders across various business units to understand requirements and accommodate
• Demonstrate compliance with relevant policies and legislation

What you bring:

• Demonstrated experience in providing excellent customer service
• Experience within a front-of-house or reception environment (highly desirable)
• Strong interpersonal capabilities
• Outstanding planning and organisational skills
• Good time management skills
• Proficiency in using office software such as Microsoft Office suite (Word, Excel, Outlook) and Teams
• Excellent verbal and written communication skills
• A high level of professionalism coupled with discretion when dealing with sensitive information or confidential matters
• A positive attitude towards teamwork
• Previous experience in a financial services environment or possession of qualifications in Business/Management/Administration would be advantageous but not mandatory.

What sets this company apart:

This organisation stands out as an employer of choice due to its unwavering commitment to fostering an inclusive culture where every team member feels valued. You will join a workplace renowned for its supportive leadership style—where collaboration is encouraged at every level—and where personal growth is championed through ongoing training opportunities. The company places great emphasis on work-life balance by offering flexible working arrangements wherever possible. Employees benefit from being part of an established institution known for its integrity within the industry. Here, your contributions are recognised not only through formal reward programmes but also through everyday appreciation from colleagues who genuinely care about each other’s success. If you are seeking an environment where kindness is celebrated alongside professionalism—and where your career can flourish—you will find it here.

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.
To apply please click apply or call Chloe O'Brien on 61 3 8628 2174 for a confidential discussion.