Service Consultant

A leading organisation in Melbourne is seeking a Service Consultant who is passionate about delivering exceptional service and creating positive experiences for members. This role offers you the opportunity to connect with customers across multiple channels, including phone, email, social media, and web chat, ensuring their needs are met with empathy and professionalism.

What you'll do:

As a Service Consultant based in Melbourne, you will play a pivotal role in shaping the member experience by responding thoughtfully to enquiries across diverse communication channels.

• Respond promptly and professionally to member enquiries across multiple service channels including phone, email, social media platforms, and web chat, ensuring every interaction is handled with care and attention.
• Promote customer retention by identifying member needs through active listening and empathetic communication, undertaking thorough analysis to resolve enquiries effectively.
• Provide factual, accurate, and consistent information in response to customer queries while maintaining high standards of integrity and reliability.

What you bring:

The ideal Service Consultant brings proven experience from customer service or contact centre environments where compassionate responses are paramount.

• Experience working in a customer service or contact centre environment where you have demonstrated your ability to respond compassionately to enquiries.
• Excellent customer service skills that showcase your capacity for empathy, patience, and clear communication.
• Ability to work collaboratively within a team setting, contributing positively towards shared goals and supporting colleagues as needed.

What sets this company apart:

This organisation stands out for its unwavering commitment to putting members first at every stage of their journey. Employees benefit from flexible working arrangements that accommodate diverse lifestyles while enjoying access to generous training programmes designed for both professional advancement and personal growth.

What's next:

If you’re ready to make a positive impact on member's lives while advancing your own career in a supportive environment, this Service Consultant opportunity could be perfect for you!

Apply today by clicking on the link provided, your next step towards joining an inclusive team awaits.

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.
To apply please click apply or contact Kandice Kerr on 61 3 8628 2130 or kandice.kerr@robertwalters.com.au for a confidential discussion.