Call Centre Representative (Member Solutions Consultant)

The Opportunity: Join a dynamic and fast-paced call centre environment where your passion for delivering exceptional customer service will make a real difference. Our client is a leading organisation dedicated to providing tailored solutions to their valued members, ensuring their needs are met with professionalism and care. If you thrive in a collaborative team setting and enjoy helping people, this is the role for you!

The Role:

As a Member Solutions Consultant, you will be the first point of contact for our members, handling inbound calls and enquiries in a high-volume call centre environment. Your primary focus will be on understanding member needs, resolving issues efficiently, and providing personalised solutions that enhance their experience.

This is an exciting opportunity to work in a supportive team where your contributions directly impact member satisfaction and organisational success.

Work Hours:

• Operating hours: between 7:00am – 7:30pm (rotating shifts).
• Standard hours: 7.25hrs per day (36.25hrs per week)
• Monday to Friday only – no standard weekend shifts.
• Possible opportunity for overtime or weekend work during peak pressure periods (not guaranteed).

Key Responsibilities:

• Respond to inbound calls from members, addressing enquiries and resolving issues promptly.
• Provide tailored solutions to meet member needs while adhering to company policies and procedures.
• Maintain accurate records of member interactions using internal systems.
• Collaborate with team members and other departments to ensure seamless service delivery.
• Stay up-to-date with product knowledge, services, and processes to provide informed advice.
• Meet or exceed performance targets in a fast-paced call centre environment.

Essential Skills & Experience:

• Previous experience in a call centre or customer service role (minimum 1 year preferred).
• Strong communication skills with the ability to build rapport over the phone.
• Problem-solving skills with a proactive approach to finding solutions.
• Ability to multitask and manage time effectively in a high-pressure environment.
• Tech-savvy with proficiency in using CRM systems and Microsoft Office Suite.

Personal Attributes:

• A positive attitude and genuine desire to help others.
• Resilience and adaptability in handling challenging situations.
• Team-oriented mindset with a willingness to support colleagues.

Benefits:

• Work in a vibrant call centre environment with supportive leadership and teammates.
• Comprehensive training, coaching and progression pathways provided to set you up for success.
• Opportunities for career growth within the organisation.

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.
To apply please click apply or call Linda Jessen on 07 3032 2260 for a confidential discussion.