Hardship & Collections Consultant

You will be required to provide outstanding service to customers in times of financial hardship while delivering solutions to bring their loan, credit card or transaction account back into financial health. You will use various tools and negotiation techniques with customers in sensitive and vulnerable situations, while displaying genuine care and empathy.

Key Duties and Responsibilities:

- Handling calls from customers experiencing financial hardships, providing professional assistance using positive language to truly understand the customers situation

- Work a portfolio of accounts, implementing and utilising strategies and banking processes to ensure all accounts are managed in the most time and cost-effective manner

- Negotiating with customers to find sustainable solutions to their financial situation

- Build strong rapport with customers to ensure they have a positive experience, through genuine care and interest

- Achieve agreed key performance measures

Essential in this role:

- Experienced in a customer service environment, where you have serviced customers either over the phone or face to face

- Genuine interest and curiosity to provide tailored solutions to complex customer needs

- Excellent written and verbal communication skills

- Experience in a hardship role will be highly regarded

- Resilience and Empathy is your key to success in this role

Key Requirements:

- 38 hours per week working between Monday - Saturday, anywhere from 8:00am - 8:00pm on a rotating roster

- Must be able to pass a National Police History Check and 2 Professional Reference Checks

- Must be able to be located at Bedford Park

- Must be able to commit to an initial 9 month contract with a view of extension/permanency

- Must be able to commit to full time hours

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.
To apply please click apply or call Shaan Kelly on 08 8216 3535 for a confidential discussion.