Customer Service Consultant

As a Customer Service Consultant, you will be the first point of contact for customers, providing support via phone and email. You’ll deliver clear and effective communication, provide fast and tailored solutions, and consistently deliver outstanding customer service. Through engaging with customers across multiple communication channels, you’ll offer guidance and clarity on any issues customers have.

Key responsibilities include:

• Answering inbound enquiries and or responding to emails providing information on salary packaging and novated lease services.
• Maintaining the administration standards, including the timely inputting of data and all reporting to clients and customers.
• Data entry/report analysing, and some outbound calls may be required.
• Strive for a first touch resolution with every interaction, whether that be via the telephone or email.
• Working towards agreed individual and team targets and KPI’s.
• The role is 100% Customer Service focused and will require you to be working in a contact centre environment.

To be successful, you will possess:

• Previous customer service experience, ideally within a contact centre or phone-based environment
• Strong verbal and written communication skills
• Excellent problem-solving abilities and a customer-first approach
• High attention to detail and strong administration skills
• The ability to manage multiple tasks and prioritise effectively
• Confidence using computer systems and databases
• A positive attitude and commitment to delivering exceptional service

What's on Offer?

• 12 month fixed term contract
• Full-time hours, 38 hours per week
• Rotating roster between 7.30am – 7.30pm, Monday to Friday
• Convenient Keswick location, just minutes from the Adelaide CBD (paid parking available)
• Supportive team environment with comprehensive training provided
• October 2026 start

Requirements

• Two recent professional references
• Must be able to pass a national police clearance/background check if successful in your application

If you enjoy helping people, thrive in a fast-paced environment and are looking for your next customer service opportunity, we would love to hear from you.

Apply now to be considered for this exciting opportunity.

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.
To apply please click apply or call Annie Harris on 08 82163528 for a confidential discussion.