Customer Assist Consultant

Start your career in the banking industry and thrive in challenging situations while making a meaningful impact. In this role, you will engage with customers across diverse portfolios, offering tailored solutions to help bring their accounts in order. Engaging with customers through various communication channels while providing answers and knowledge. As a valued team member, you will actively contribute to ongoing improvements and ensuring every customer interaction is positive, seamless, and leaves a lasting impression.

Your duties will include:

• Managing inbound and outbound calls.
• Assessing customer situations to provide appropriate solutions.
• Resolve customer concerns or complaints related to policies
• Educating customers on banking and technology to enhance their experience.
• Achieving agreed key performance measures while balancing commercial outcomes.

Essential in this role:

• Prior experience in or customer service is desirable.
• Strong communication skills, both written and verbal.
• Patience and Empathy is your key to success in this role
• Attention to detail and adherence to regulatory requirements, policies, and procedures.
• Ability to work collaboratively in a team environment and independently

Key Requirements:

• 38 hours per week working between Monday- Saturday, anywhere from 8:00am-8:00pm on a rotational roster.
• Must be able to pass a National Police History Check and 2 Referee Checks.
• Role is located in Southern Suburbs
• Must be able to commit to full time hours on an initial 9-month contract

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.
To apply please click apply or call Mikayla Evans on +61882163512 for a confidential discussion.