Member Solutions Consultant

If you’re switched on, emotionally intelligent, and motivated by doing work that actually helps others — keep reading.

What you’ll be doing

You’ll be the trusted first point of contact for members, delivering thoughtful, solutions‑focused support across voice and digital channels.

Every conversation is different. You’ll:

• Listen deeply to understand what truly matters to each member
• Explain complex information clearly and confidently
• Guide people through options and help them make informed decisions
• Take true ownership of enquiries, from first contact to resolution
• Handle complexity with calm, empathy and professionalism
• Contribute ideas, support teammates, and step up when things get tricky

Quality matters here. So does judgement, accountability and care.

This role is for you if you:

• Thrive in fast‑paced environments without losing your head
• Communicate with clarity, warmth and confidence
• Can explain complex concepts in a way that actually sticks
• Stay composed under pressure and bounce back quickly
• Genuinely care about delivering value, not just closing tickets
• Bring curiosity, resilience and a strong growth mindset to work

Experience in customer service is essential.
Contact centre, insurance or financial services experience is valued, but attitude and capability matter more than tenure.

Why this role stands out

• Real development, not lip service : structured learning, coaching and progression pathways
• Career progression on the cards for those who show initiative and capability
• Supportive, values‑driven culture that backs courage, empathy and excellence
• Work that has impact : your conversations genuinely matter to people
• A team that takes pride in doing things properly, not just quickly

This role suits professionals who want to build something longer‑term, stretch themselves, and be recognised for both how they deliver and what they deliver.

Sound like you?

If you’re ready to bring your best, think on your feet, and grow within an organisation that will back you, we want to hear from you.

Apply now if you’re serious about doing meaningful work and building a future, not just filling a seat.