Customer Advisor

We’re recruiting Customer Advisors to join a well-established organisation within the healthcare sector. This is a fantastic opportunity for customer service professionals looking for stability, structured training and genuine career development.

You don’t need previous health insurance experience. What matters is your ability to connect with customers, solve problems and deliver a great experience over the phone.

The opportunity

As a Customer Advisor, you’ll be the first point of contact for customers, helping them understand their health cover, answering questions and finding solutions that suit their individual needs.

You’ll manage a variety of customer conversations, from straightforward enquiries through to more complex situations, with a focus on delivering a positive outcome every time.

What you’ll be doing

• Managing inbound customer enquiries over the phone
• Helping customers understand their policies, coverage and benefits
• Reviewing existing cover and identifying solutions that meet individual needs
• Resolving enquiries efficiently and professionally
• Building rapport and trust through genuine customer conversations
• Managing more complex enquiries and complaints with confidence
• Working towards customer service, quality and retention targets
• Maintaining accurate customer information across multiple systems
• Participating in ongoing coaching, training and development

What we’re looking for

We’d love to hear from you if you have:

• Previous customer service, contact centre, retail, hospitality or sales experience
• Strong communication and active listening skills
• A natural ability to build rapport over the phone
• Confidence handling different customer personalities and situations
• Good problem-solving skills and sound judgement
• Strong computer skills and the ability to navigate multiple systems
• Resilience and the ability to work in a busy, target-driven environment
• A positive attitude and willingness to learn and take on feedback

Health insurance experience is an advantage, but absolutely not essential.

What’s on offer?

• Permanent full-time employment
• Hybrid working, with a minimum of two days per week in the Brisbane office
• An extensive 11-week training program, with ongoing coaching and support
• Monday to Friday roster
• Career development opportunities within a large, established organisation
• Supportive and collaborative team environment
• Reward and recognition programs
• Employee health, wellbeing and partner benefits

Ready for your next move?

If you’re a strong customer service professional looking for a role where you can build your skills, develop your career and make a genuine difference to customers, we’d love to hear from you.

Apply today for a confidential discussion.