Customer Service Representative

Responsibilities of the Role

• Support customers through the application and approval process.
• Engage with customers via phone, email and SMS.
• Respond to enquiries about applications, credit assessments and lending terms.
• Liaise with internal teams to resolve application queries.
• Understand customer needs and address concerns.
• Re-engage customers with incomplete applications.
• Maintain accurate records within the CRM.
• Work towards approval and conversion targets.
• Ensure compliance with responsible lending requirements.
• Handle confidential information with discretion.

What You'll Bring

• 2+ years' experience in customer service, sales or financial services.
• Strong communication and relationship-building skills.
• Confidence engaging with customers across multiple channels.
• A consultative and solutions-focused approach.
• Experience working towards targets or KPIs.
• Strong organisation and attention to detail.
• Experience using CRM systems.
• Lending or credit experience will be highly regarded.

Why Join?

• Join a growing, forward-thinking organisation.
• Supportive and collaborative team culture.
• Build experience across customer service, lending and credit.
• Work in a fast-paced and evolving environment.
• Access learning and development opportunities.
• Take ownership of the customer journey.