Customer Service Officer

Join a growing, fast-paced business where customer experience is at the heart of everything they do. We’re looking for an experienced Customer Service Officer to manage enquiries, support sales activity and ensure orders are processed accurately and efficiently. If you’re organised, proactive, commercially minded and enjoy building strong relationships, this is an opportunity to grow your career in a dynamic team.

This is a hands-on role for someone who enjoys variety. One minute you might be helping a customer resolve an issue, the next you’ll be processing an order, coordinating with an internal team or making sure important information is accurately updated in our systems.

The Details:

• 2 x roles available
• 3 Month contract (with opportunity to go permanent)
• Permanent full time position available
• Dandenong Location
• Hybrid working - 1 day WFH/per week
• $35 - 40 + super p/h

What you’ll be doing

• Managing customer enquiries and support requests across phone, email and online channels.
• Building strong relationships with customers and internal stakeholders.
• Taking ownership of customer issues and following them through to resolution.
• Coordinating with internal teams and external partners to ensure orders and customer requests are handled efficiently.
• Processing customer sales orders in SAP, including EDI, direct-entry and returns.
• Maintaining accurate customer information and master data within SAP.
• Managing customer account details including contacts, payment terms, hierarchies and partner functions.
• Preparing and distributing reports for internal and external stakeholders.
• Providing general office administration and coordinating with external service providers.
• Welcoming customers and visitors and helping create a professional, positive experience.
• Looking for ways to improve processes and make the customer journey even better.

Experience & skills

To be successful in this role, you’ll ideally have:

• 2+ years' experience in customer service, internal sales, sales support or a similar position.
• Experience working within a B2B or B2C environment.
• At least 1 year of SAP experience, involving sales order processing and customer master data.
• Strong administrative and organisational skills.
• Excellent attention to detail and accuracy.
• Confident written and verbal communication skills.
• Experience within wholesale, distribution or another service-based B2B environment will be highly regarded.
• A tertiary qualification in Business, Marketing, Commerce or a related field is desirable, but not essential.

Why this opportunity?

You’ll be joining a team where no two days are exactly the same, with the opportunity to work across customer service, sales support and business operations.

We’re looking for someone who wants to build a career, not just fill a position someone who is curious, proactive and keen to develop their skills as the business continues to grow.

If you’re customer-focused, commercially aware and ready for your next challenge, we’d love to hear from you.

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.
To apply, please click Apply and your dedicated recruitment consultant, Sam Philp, will be in touch.