The first few moments of your interview can have a decisive impact on how well the rest of it goes. Here’s how to start strong – together with some cautionary tales of what not to do from real interviewers…
1. The interview starts as soon as you leave the house
The interview starts long before you shake hands and sit down infront of your interviewer. You never know who you might bump into on your commute, or whilst in the company’s building lift. So make sure you project a friendly, confident, professional manner from the moment you set off.
Make sure you arrive early enough to allow yourself time to settle in. Put your phone on silent mode, make conversation with the receptionist and take in your surroundings – you might notice something that will make a useful 'small-talk' topic later. Don’t try and cram in any last-minute facts – you want to come across as calm and organised, not flustered and under-prepared.
What not to do:
‘I once heard someone standing outside our building, smoking furiously and complaining loudly on their phone about the early start time of their meeting and wondering aloud why they were even there. When I got to my next interview, I realised to my dismay the noisy moaner was my next candidate! Not a great start.’
2. Treat everyone you meet as your interviewer
Make sure that you’re polite and friendly to everyone you come across in the interview process. From greeting the receptionist, to the people you share a lift with, to walking through an open-plan office to reach your meeting-room. These are all touchpoints with your potential future employer and colleagues, who will often share their impressions of visitors afterwards. Make sure that everyone you come into contact with sees you in a positive light.
What not to do:
‘I like to make a point of coming down to greet candidates in person. On one occasion, a candidate assumed I was an assistant, treated me in a very offhand way and rather rudely asked me to get them a drink. They got quite a shock when they saw I was heading up the interview panel! But what most disappointed me was the idea that it’s appropriate to treat staff of any level in such a way.’
3. Create a strong first impression
First impressions count, and non-verbal cues matter even more than verbal ones. So in those first few minutes, it’s all about smiling confidently, shaking hands firmly, making eye contact and generally looking as if you’re glad to be there and you want the job. In everything you do, project an attitude of energy, enthusiasm and interest.
Clothes-wise, try to match your dress style to that of the company you’re meeting. You should be able to get a good idea of the company’s typical dress code through its website and social media output, especially any content about its working culture, and your recruiter can advise you too. You want to project some personality and charisma, but you also want to come across as a good fit, so if in doubt always err on the formal side.
What not to do:
‘One candidate I interviewed asked for a glass of water while they waited. It was icy-cold and they must have spilled it just before we met, so my first impression was a very damp, chilly handshake. So always hold your drink in your left hand!’
4. Be ready for the small talk
Getting the small talk right (or wrong) can have big consequences. It’s a way for people to build rapport and affinity, and start to generate that elusive, intangible quality of ‘chemistry’ that characterises all effective business relationships.
As part of your interview preparation, it’s a good idea to think ahead to some likely topics that might come up, so as to help keep the conversation flowing smoothly. The key is to come up with topics where you may have a shared interest, so that you’re able to both ask and answer credible questions.
Think, about topical themes. For example, has your potential employer been in the news recently? Or could you ask about the potential impact on the company of a recent event, such as new immigration laws, falling share prices or a serious malware attack? In each case, make sure you have an interesting thought of your own to contribute too.
What not to do:
‘One candidate I interviewed recently asked me a non-stop string of questions about my family, the job, the company, things in the news – all sorts of things. But he didn’t really have much to say himself and he didn’t really wait to hear my answer before asking the next question, so he just came across as rather anxious and scattered.’
5. Be on message from the outset
Politicians coached in handling the media are always advised to have a maximum of three key messages to get across, which they should stick to and repeat throughout any interview.
Similarly, it’s a good idea to have two or three key points that you want to make about what you have to offer and what you’re looking for – for example, ‘I’m ready for the challenge of managing a team’, ‘I combine compliance experience with technical expertise’, ‘in my career, I’ve developed an extensive digital transformation skillset’.
These are the three key points that you want your interviewer to remember about you. So try and work them in naturally whenever you can, even in the first few minutes. It’s also important to have a ready answer for some of the most common questions that come up early on – such as ‘tell me why you want this job’ and ‘what’s your understanding of what this job involves?’
What not to do:
‘I always start by asking people to explain what our business does. This deceptively simple question floors lots of people – it’s amazing how many people struggle with it, perhaps because they’re attending several interviews in a row and haven’t made the time to do much research. But if you don’t come across as having a firm grasp of the company and why it’s hiring, the interviewer can only conclude that you’re not really that bothered about the job.’
First impressions count
Survey after survey highlights the importance of getting the first few seconds and minutes of your job interview right:
- Six in ten managers say an interviewee’s dress sense has a big impact on their employability (source: monster.co.uk survey)
- 33% of bosses say they know within 90 seconds whether they will hire someone (source: Classes and Careers)
- It can take someone about a 1/10 of a second to form an impression of your trustworthiness – and that impression rarely changes later (source: Psychological Science)
- Looking your interlocutor in the eye can help to raise their perception of your intelligence (source: Personality and Social Psychology Bulletin)
- More conservative colours such as blue and black are a safer bet in interviews, according to one survey of over 2000 hiring professionals. Orange is the worst! (source: CareerBuilder)
Looking to prepare for your next interview? Check out our interview guide.
Interested in transitioning into a new job? Read our top tips here.
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