Shared Support Services Officer

Specialist Support Officer

Start Date: ASAP (pending background checks)
End Date: 6 months from start date
📍 Milsons Point Office / Hybrid work pattern

We’re seeking a Specialist Support Officer to join a fast‑paced, high‑volume contact centre on a contract basis.

You’ll provide first‑contact resolution across phone, live chat and administrative channels, process Tier 0 and Tier 1 transactions, and deliver accurate, customer‑focused service while meeting performance and compliance requirements.

Key responsibilities include:

• Resolving customer enquiries across multiple channels
• Processing transactions accurately using defined procedures and systems
• Identifying and escalating issues, service disruptions and trends
• Managing multiple systems simultaneously and meeting individual KPIs
• Contributing positively to a collaborative team environment

Contract details:

• Rate: $330 + super per day
• Hours: Up to 8 hours per day, 40 hours per week
  • Less than 6 hours = half day
  • No overtime paid

📞 If you’d like to apply for this role, please contact Katie Mitchell on 02 8289 3169 or email katie.mitchell@robertwalters.com.au.
Deadline: Wednesday 6th May at 10:00am.