Online Executive Manager

An exciting opportunity has arisen for an experienced Executive Manager Online Digital to join a highly respected public sector organisation on a four-month temporary contract. This pivotal role sits within the Media, Communications and Online division, where you will lead a dedicated team responsible for managing and enhancing both internal and external online environments. You will play a key part in shaping the digital presence of a vital emergency services provider, ensuring that their online channels are robust, accessible, and aligned with strategic objectives. The position offers the chance to work closely with passionate professionals across the organisation, as well as external partners, to deliver best-practice digital solutions that support community safety outcomes. With a strong focus on collaboration, inclusivity, and professional development, this is an ideal role for someone who thrives in a supportive environment and is committed to making a meaningful impact through digital excellence. * Lead a motivated team of digital specialists to manage and enhance critical online platforms supporting essential public services, ensuring seamless user experiences for both internal stakeholders and the wider community. * Collaborate with subject matter experts, content owners, web developers, and administrators to deliver innovative digital projects that align with organisational strategy and government standards. * Enjoy a flexible working environment that values diversity, supports professional growth through mentoring and training opportunities, and fosters a culture built on respect, trust, and shared values.

What you'll do:

As Executive Manager Online Digital, you will be at the forefront of driving digital transformation within a crucial public sector organisation. Your day-to-day responsibilities will involve leading a small but dynamic team tasked with managing all aspects of the organisation’s online presence. You will work closely with colleagues from various departments to ensure that both intranet and internet platforms are not only compliant with government standards but also optimised for usability and accessibility. By fostering effective partnerships internally and externally, you will help shape engaging content strategies while overseeing technical improvements that keep digital environments secure and resilient. Your ability to provide expert guidance on policy implementation will be instrumental in maintaining high standards of governance. Additionally, your commitment to developing others will see you actively involved in upskilling content editors across the organisation—ensuring everyone is equipped to contribute positively to the department’s digital footprint.

• Oversee the development, maintenance, and continuous improvement of internet and intranet platforms to ensure they meet evolving business needs while delivering cost-effective and best-practice services.
• Coordinate the delivery of digital projects and systems integration initiatives that future-proof online environments and drive ongoing enhancements in user experience.
• Develop, implement, and monitor policies, procedures, and guidelines to guarantee compliance with accessibility requirements, governance frameworks, and relevant government standards.
• Provide timely advice to internal clients regarding the optimal use of online systems in support of departmental objectives and operational continuity.
• Cultivate strong working relationships with both internal teams and external partners to co-create user-centred content and functional enhancements across all digital channels.
• Represent the organisation as Agency Coordinator in whole-of-government forums focused on online and digital priorities, ensuring alignment with broader strategic directions.
• Prepare comprehensive reports, briefs, and correspondence analysing system performance metrics to identify opportunities for improvement in line with governance requirements.
• Champion leadership by mentoring team members, facilitating professional development opportunities, and nurturing a collaborative team culture rooted in shared values.
• Support business continuity by ensuring all online content is current, accurate, and effectively managed by trained editors throughout the department.

What you bring:

To excel as Executive Manager Online Digital you will bring substantial experience managing complex online ecosystems within large-scale organisations—ideally within government or similarly regulated sectors. Your background should include leading cross-functional teams through periods of change while maintaining focus on customer-centric outcomes. You will have developed deep familiarity with contemporary content management systems such as SharePoint Modern alongside working knowledge of Drupal or Squiz Matrix. Your understanding of relevant legislative frameworks ensures all activities remain compliant while your analytical mindset enables you to leverage data insights for ongoing optimisation efforts. Above all else your interpersonal strengths—particularly your ability to nurture positive relationships—will underpin your success in collaborating across diverse stakeholder groups. Your passion for sharing knowledge means you are adept at empowering others through training initiatives designed around best practice principles.

• Demonstrated expertise in managing multidisciplinary teams responsible for complex online environments within large organisations or government settings.
• Proven track record of successfully leading both technical specialists and non-technical stakeholders through diverse development projects focused on user experience enhancement.
• Extensive hands-on experience with SharePoint Modern as well as practical knowledge of Drupal and Squiz Matrix content management systems.
• Comprehensive understanding of Queensland Government online standards, policies, legislation, and best practices relating to digital accessibility and governance.
• Exceptional interpersonal skills enabling you to build enduring relationships with colleagues at all levels as well as external partners such as web developers or vendors.
• Strong analytical abilities allowing you to interpret performance data from digital platforms in order to inform decision-making processes aimed at continuous improvement.
• Excellent written communication skills demonstrated through preparation of detailed reports, briefs or correspondence tailored for senior management audiences.
• A collaborative approach that fosters inclusive workplaces where every team member feels valued for their contribution towards shared goals.
• Experience designing or delivering training programmes that build capability among content editors or authors responsible for maintaining online information.

What sets this company apart:

This organisation stands out as one of Queensland’s most trusted public service providers—dedicated not only to protecting communities through emergency response but also committed to advancing cultural capability by reframing its relationship with Aboriginal and Torres Strait Islander peoples. Employees benefit from being part of an inclusive workplace where respect, integrity, trust, courage, and loyalty are more than just words—they are lived values guiding every interaction. The department places significant emphasis on professional growth; whether it’s through structured mentoring programmes or access to ongoing training resources designed to build individual capability at every level. Staff enjoy working within modern headquarters located conveniently in Albion—a hub that encourages collaboration between teams united by their shared mission: supporting community safety outcomes across Queensland. If you value flexibility in your working arrangements while seeking meaningful work that directly benefits society then this is an environment where your contributions will truly matter.

What's next:

If you are ready to make a real difference by shaping the future of digital communications within an essential public sector organisation then this is your moment—apply now!

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.
To apply, please click "Apply" or contact Ryan McCarthy on 07 3032 2253 or ryan.mccarthy@robertwalters.com.au for a confidential discussion.