Administrator | Medico-Legal

We are thrilled to partner with a client in the medico-legal industry to support them in finding a senior administrator/front of house.

We are thrilled to partner with a well-established medico-legal organisation to recruit a Senior Administrator.

Reporting to the Senior Practice Manager and joining a close-knit support team, you will play a key role in coordinating medico-legal matters and ensuring the smooth day-to-day operation of a busy professional services environment.

This is not a traditional medical administration role. While the organisation works closely with medical specialists, the position is centred around stakeholder management, workflow coordination, client service and administration across a diverse range of medico-legal matters involving solicitors, insurers, government agencies and private individuals.

Key Responsibilities:

• Managing incoming enquiries from solicitors, insurers, government agencies, medical specialists and clients via phone and email.
• Coordinating medico-legal matters from referral through to completion
• Gathering and assessing information to ensure matters are directed appropriately
• Liaising with a broad range of stakeholders in a professional, empathetic and efficient manner
• Tracking workflows, deadlines and report progress across multiple matters
• Managing documentation, correspondence and administrative processes
• Appointment coordination and diary management
• Accounts follow-up (non-clinical)
• Supporting clients through what can often be sensitive, complex or challenging circumstances
• Providing exceptional client service while remaining calm and organised in a fast-paced environment

We are looking for:

• Strong Microsoft Office skills (particularly Outlook)
• Experience using Zoom, Teams, SharePoint and Dropbox
• Exceptional organisational skills and attention to detail
• The ability to manage multiple priorities and competing deadlines
• A calm, resilient and emotionally mature approach
• Strong communication skills and confidence speaking with a diverse range of stakeholders
• Experience within legal administration, insurance, workers compensation, claims management, medico-legal, professional services or corporate administration will be highly regarded

In return you will receive:

• Full-time hours compressed over 4 days (Wednesdays off!)
• $80k + super
• Career progression pathway to a managerial role for the right person
• Mature, friendly and supportive office culture
• Central CBD location

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.
To apply please click apply or call Ksenia Varaksina on 02 8289 3213 for a confidential discussion.