UX Lead - 12 Month FTC

An exciting opportunity has arisen for a User Experience Lead to join a forward-thinking organisation based in East Melbourne, offering a highly competitive salary of $165,000. This role is perfect for someone who thrives on shaping the future of digital products through user-centred design and strategic leadership.

As the User Experience Lead, you will play a pivotal role in setting the vision and direction for user experience across multiple products, ensuring that every interaction is intuitive, accessible, and aligned with business objectives. You will be empowered to drive meaningful change by collaborating closely with product managers, developers, business analysts, and stakeholders to deliver cohesive solutions that truly resonate with users. The organisation values flexibility and offers an inclusive workplace where your expertise in accessibility standards and passion for mentoring others will be celebrated. If you are looking for a position where your skills can make a tangible impact while enjoying flexible working opportunities and being part of a supportive team, this could be the perfect next step in your career.

What you'll do:

As a User Experience Lead, you will be entrusted with shaping the overall vision for user experience across various digital platforms. Your day-to-day activities will involve close collaboration with multidisciplinary teams to translate complex requirements into elegant solutions that delight users. You will guide your team through every phase of the design process—from initial research and ideation through prototyping and usability testing—ensuring that each output not only meets but exceeds expectations. By leveraging your deep understanding of accessibility standards and commitment to inclusivity, you will help create digital experiences that are welcoming to all users. Your ability to interpret analytics data will inform continuous improvements while your mentorship will nurture emerging talent within the team. Success in this role means delivering cohesive experiences that drive engagement while supporting business growth—all within an environment that values flexibility and shared achievement.

• Define comprehensive user experience strategies that set the architecture and design direction across a suite of digital products, ensuring alignment with organisational goals.
• Engage proactively with stakeholders such as product managers, subject matter experts, and business owners to gather requirements and champion the voice of the user throughout all stages of development.
• Make informed design decisions that balance user needs with broader business objectives, ensuring each solution delivers measurable value.
• Manage and mentor a team of designers by planning workloads, reviewing outputs for quality assurance, providing constructive feedback, and fostering professional growth within the team.
• Take full ownership of UX deliverables from conception through to implementation, maintaining accountability for consistency and coherence across multiple programmes.
• Represent the UX discipline in governance forums, leadership meetings, and cross-functional planning sessions to advocate for best practices and influence decision-making at all levels.
• Approve key UX artefacts such as user flows, journey maps, wireframes, prototypes, and ensure they adhere to industry standards as well as internal guidelines.
• Act as a 'player-coach' by balancing hands-on design work with leadership responsibilities—guiding both project outcomes and team development.
• Champion accessibility by embedding WCAG standards into all aspects of design to create inclusive digital experiences for diverse audiences.

What you bring:

To excel as a User Experience Lead in this organisation, you will bring proven expertise in leading multifaceted UX projects where your strategic thinking has driven both innovation and measurable results. Your background should include substantial experience applying human-centred methodologies—gathering insights directly from users then translating those findings into practical solutions that address real-world problems. You are adept at using modern design tools not just for visualisation but also for effective communication across teams. Your collaborative approach ensures productive partnerships with technical colleagues while your advocacy for accessibility guarantees no one is left behind. Mentoring comes naturally to you; you take pride in nurturing others’ growth while upholding high standards across all deliverables. With an analytical mindset complemented by empathy for end-users’ needs, you continuously seek ways to refine processes so every project achieves its fullest potential.

• Demonstrated ability to lead UX initiatives by setting clear design direction and aligning user experience goals with overarching business objectives.
• Extensive hands-on experience applying user-centred design principles through conducting research activities such as interviews, surveys, usability tests, and translating insights into actionable strategies.
• Proficiency in industry-standard tools including Figma, Sketch, Adobe XD as well as methods like prototyping, journey mapping, wireframing, and usability testing.
• A strong history of collaborating effectively with product managers, developers, business analysts, and other stakeholders to deliver integrated solutions focused on user needs.
• Deep knowledge of accessibility standards (such as WCAG) coupled with a genuine commitment to designing inclusive digital experiences for all users regardless of ability.
• Ability to analyse user data and behavioural analytics to inform iterative improvements in design solutions while solving complex UX challenges creatively.
• Experience managing UX projects from inception through delivery—including mentoring junior designers—and consistently achieving high-quality outcomes within Agile or iterative environments.
• A compelling portfolio showcasing leadership on significant UX projects demonstrating measurable improvements in user satisfaction or engagement metrics.

What sets this company apart:

This organisation stands out as a leader in creating impactful digital experiences by placing people at the heart of everything they do. Their commitment to inclusivity goes beyond compliance—they actively foster an environment where diverse perspectives are valued and everyone’s contribution matters. Employees benefit from flexible working arrangements designed to support work-life balance without compromising on professional growth or collaboration. The culture here is built on trust, open communication, and mutual respect; you’ll find yourself surrounded by knowledgeable colleagues who are passionate about sharing ideas and supporting one another’s success. Continuous learning is encouraged through access to training opportunities so you can stay ahead in your field while making meaningful contributions every day. If you’re seeking a place where your expertise is recognised—and where you can genuinely shape how people interact with technology—this is an exceptional opportunity.

Robert Walters Australia is acting as an Employment Business in relation to this vacancy.