ICT Support Officer - Education

This role is perfect for someone who thrives on providing exceptional technical support within a nurturing, values-driven environment. As the primary ICT contact at the college, you will play a pivotal role in ensuring seamless technology operations, supporting both staff and students, and fostering a collaborative team culture.

What you'll do:

• Provide comprehensive technical assistance and support for queries related to computer systems, software applications, and hardware devices across the college campus.
• Receive, log, prioritise, and manage all requests for ICT support using helpdesk software to ensure prompt resolution and high user satisfaction.
• Install, configure, and commission desktop and laptop systems as well as perform routine upgrades to maintain optimal performance of end-user devices.
• Maintain accurate systems documentation including asset registers and knowledge base articles to support efficient operations and compliance requirements.
• Monitor the implementation of new systems and proactively ensure all technology solutions are running smoothly within the college environment.
• Communicate regularly with the wider ICT team to share updates on incidents, escalate complex issues when necessary, and contribute to ongoing service improvements.
• Lead by example in supporting the Christian mission and values of the college through your daily interactions with students, staff, parents, vendors, and executive leadership.
• Troubleshoot issues relating to server infrastructure, storage solutions, networking equipment, telephony systems, printers, and classroom audio-visual technologies.
• Manage user accessibility rights in accordance with policy guidelines while assisting with project-based installations and configurations as directed by management.
• Ensure compliance with all relevant policies including information security protocols, data retention standards, change management procedures, WH&S regulations, and child safety obligations.

What you bring:

• A minimum of five years’ experience providing technical helpdesk support within complex environments - ideally including previous work in educational settings where sensitivity to student needs is paramount.
• Broad troubleshooting capabilities spanning desktop computers (Windows 10/11 & MacOS), server infrastructure (including Microsoft 365 suite), networking equipment (wired/wireless), telephony systems, printers, tablets, and classroom AV technologies.
• Exceptional verbal and written communication skills enabling you to articulate technical concepts effectively to audiences ranging from young students through to senior executives.
• Proven proficiency in translating customer requests into actionable outcomes while maintaining empathy for users’ frustrations around technology challenges.
• Relevant certifications such as Windows 10/11 or MacOS accreditation coupled with practical experience supporting end-user devices across multiple platforms.
• Deep familiarity with Microsoft 365 administration including user management and application deployment within organisational contexts.
• Ability to work dependably both independently when required as well as collaboratively within a supportive team structure focused on shared success.
• A self-motivated approach characterised by initiative-taking behaviour alongside meticulous attention to detail - ensuring tasks are completed accurately even under pressure.

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.
To apply please click apply or call Sam Jamshed on 02 8289 3159 for a confidential discussion.