IT Engineer -ServiceNow

IT Engineer – ServiceNow, Permanent, $90K -$120K + Super p/a, Brisbane An exciting opportunity for an IT Engineer -ServiceNow to join a highly collaborative and supportive team based in Brisbane.

What you'll do:

• Develop a deep understanding of both internal and external customers to ensure their needs are translated into effective ServiceNow solutions.
• Build trusted relationships with customer stakeholders by acting as a reliable advisor throughout project lifecycles.
• Establish strong connections within the organisation and with clients to facilitate seamless operational and project delivery.
• Support best practice delivery by contributing your technical expertise and collaborating with other teams.
• Engage directly with customers to address their business challenges using ServiceNow solutions, driving further adoption across the organisation.
• Create clear customer-facing artefacts that simplify complex technical concepts for diverse audiences.
• Collaborate with project teams—including customer stakeholders—to produce detailed design documentation tailored to specific requirements and project scopes.
• Offer recommendations for improving existing designs while limiting unnecessary customisation to maintain simplicity in both internal and client environments.
• Provide technical content for client proposals, ensuring accuracy and alignment with customer objectives.
• Implement robust ServiceNow solutions for both internal users and external clients, preparing comprehensive handover documentation for smooth transitions into ongoing support.

What you bring:

• Demonstrated proficiency in scripting within the ServiceNow platform, enabling you to develop tailored solutions efficiently.
• Experience working with core ServiceNow modules such as ITSM, ITOM, or HRSD at an administrative level rather than solely as an end user.
• Excellent communication skills that enable you to explain technical concepts clearly to both technical and non-technical audiences.
• A background in infrastructure or related fields that provides transferable skills relevant to ServiceNow engineering roles.
• At least four years’ experience working hands-on with various ServiceNow applications including ITSM, ITOM, HR, ITBM, CSM or similar modules.
• A minimum of three years’ experience utilising IT Service Management tools and processes in complex environments.
• Proven track record of managing multiple tasks effectively in busy settings where priorities may shift quickly.
• Ability to adapt under pressure when working with multiple stakeholders towards firm deadlines without compromising quality or attention to detail.
• Experience delivering complex integrations between different platforms or business applications using ServiceNow capabilities.
• Tertiary qualifications in Information Technology or a related discipline alongside certifications such as ITIL Foundation Certificate, ServiceNow Certified Systems Administrator, Certified Implementation Specialist (ITSM), Application Developer certification or equivalent.

What's next:

If you are ready to take the next step in your career in ServiceNow space and want to make a genuine impact within a supportive team environment, we encourage you to apply now!

Apply today by clicking on the link provided – don’t miss out on this fantastic opportunity!

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.
To apply please click apply or call Neha Neha on 07 3032 2285 for a confidential discussion.