Customer Service Specialist

Are you ready to make a difference? Join a leading international healthcare group as a Customer Service Specialist and be part of a vibrant team in Melbourne CBD. This is your chance to work with an organisation renowned for delivering high-quality health services, including insurance, aged care, and dental care.

Benefits:

• Hybrid Flexibility: Enjoy the best of both worlds with 3 days on-site and 2 days from home.
• Collaborative Culture: Work in an energetic environment that values fresh ideas and teamwork.
• Make an Impact: Help customers navigate their insurance needs with empathy and professionalism.

What You’ll Do:

• Handle inbound calls, assisting customers with policy changes, renewals, and general inquiries.
• Provide clear guidance on insurance options while ensuring compliance with industry regulations.
• Maintain accurate records of customer interactions and collaborate with colleagues to resolve complex queries.
• Share feedback to improve processes and participate in regular training sessions to stay ahead.

What You Bring:

• Call Centre Experience Required. Demonstrated experience in a call centre environment, preferably within financial or professional services sectors.
• Excellent communication skills with the ability to simplify complex information and build rapport over the phone.
• A positive attitude, resilience under pressure, and strong attention to detail.
• Commitment to compliance and willingness to learn through ongoing training programs.

Why Join?

This isn’t just another job, it’s an opportunity to thrive in a purpose-driven workplace that values integrity, respect, and accountability. With structured training, flexible working arrangements, and potential future opportunities, you’ll feel supported every step of the way.

Ready to take the next step? Apply now and start your journey toward a rewarding career!

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.
To apply, please click Apply and your dedicated recruitment consultant, Sam Philp, will be in touch.