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Client Care Consultant
Customer Service Specialist
Be the first point of contact for clients seeking support following injury or negligence (workers' compensation claims, medical negligence, public liability incidents). You’ll handle high-volume inbound enquiries, assess potential personal injury claims, and guide clients through the next steps with empathy and professionalism.
- Take inbound calls and online enquiries from individuals in vulnerable situations
- Build trust quickly through calm, empathetic conversations
- Triage and qualify claims within minutes using structured frameworks
- Capture key legal details accurately in systems
- Perform warm transfers to legal teams or secure immediate next steps
- Proactively follow up missed or unconverted enquiries to maximise outcomes
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$42.00 per annum + superannuation
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Beautiful offices in the heart of Sydney CBD with a cafe onside and brand-new facilities
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Supportive and inclusive team
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Meaningful work helping people through challenging life events.
Aboriginal and Torres Strait Islander Peoples are encouraged to apply.
To apply please click apply or call Katie Mitchell on 02 8289 3169 for a confidential discussion.
About the job
Contract Type: Temporary
Specialism: Call Centre & Customer Service
Focus: Call Centre
Industry: Call Centre and Customer Service
Salary: Up to AUD42 per annum + + super
Workplace Type: On-site
Experience Level: Associate
Location: Sydney CBD
TEMPORARYJob Reference: OYUILO-59A8E2B9
Date posted: 8 July 2026
Consultant: Katie Mitchell
sydney call-centre-and-customer-service/call-centre 2026-07-08 2026-08-07 call-centre-and-customer-service Sydney CBD New South Wales AU AUD 42 42 42 YEAR Robert Walters https://www.robertwalters.com.au https://www.robertwalters.com.au/content/dam/robert-walters/global/images/logos/web-logos/square-logo.png true