Customer Service Representative

This is a fantastic opportunity for someone who enjoys speaking with people, building trust quickly and delivering exceptional customer service. Working as the first point of contact for a leading legal services organisation, you'll manage inbound enquiries from individuals seeking legal support, taking the time to understand their circumstances and determine how the team can best assist. This role requires someone who can communicate with empathy, professionalism and confidence, particularly when speaking with vulnerable clients who may be experiencing challenging situations. You'll ensure every enquiry is handled with care, efficiency and sensitivity, creating a positive experience while guiding clients through the initial stages of their legal journey. If you thrive in a fast-paced environment, enjoy helping people and can balance compassion with strong organisational skills, we'd love to hear from you.

Key responsibilities will include:

• Responding promptly to inbound customer enquiries via phone, email and live chat.
• Delivering a professional, friendly and empathetic customer experience.
• Coordinating smooth handovers to relevant internal teams where required.
• Working to service standards and key performance measures.
• Collaborating with colleagues to continuously improve the customer experience.

About you:

• Previous experience in a customer service, contact centre, administration or other customer-facing role.
• Excellent communication skills and the ability to build rapport quickly.
• Strong empathy and compassion.
• Confidence managing multiple tasks in a busy environment.
• Experience using CRM or customer management systems will be highly regarded but is not essential.

What's on offer?

• Sydney CBD location.
• Hybrid working arrangements after 3-6 months.
• Ongoing training and career development.
• Supportive and collaborative team environment.
• Competitive salary package.
• The opportunity to join a growing organisation that genuinely values its people and recognises high performance.

Aboriginal and Torress Strait Islander Peoples are encouraged to apply.

To apply please click apply or call Leah Adamson on 0282893171 for a confidential discussion.

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.
To apply please click apply or call Leah Adamson on +61282893171 for a confidential discussion.