Senior Recoveries Officer

Robert Walters is partnering with a leading financial services organisation to recruit an experienced Senior Recoveries Officer. This is an exciting opportunity to join a collaborative and high-performing team, managing a complex portfolio of mortgage recoveries while delivering positive outcomes for customers.

This permanent opportunity is based in South Yarra and offers a flexible hybrid working model of three days in the office and two days working from home.

The Opportunity

As a Senior Recoveries Officer, you will manage a portfolio of impaired residential and commercial lending accounts, working closely with customers experiencing financial hardship to negotiate sustainable and commercially sound outcomes.

You'll play a key role in managing legal recovery processes, engaging with internal and external stakeholders, and ensuring all activities are completed in line with legislative and regulatory requirements.

Key Responsibilities

• Manage a portfolio of mortgage accounts that are 90+ days in arrears
• Negotiate repayment arrangements and long-term recovery solutions with customers
• Assess financial hardship applications in accordance with policy and legislation
• Manage legal recovery action, including Mortgagee in Possession matters where applicable
• Liaise with solicitors, insolvency practitioners, valuers and other key stakeholders
• Minimise financial loss through effective portfolio management
• Resolve escalated customer enquiries and complaints with professionalism and empathy
• Maintain accurate records and ensure compliance with all regulatory obligations
• Contribute to process improvement initiatives across the Recoveries function.

About You

To be successful in this role, you'll bring:

• Previous mortgage recoveries experience within a bank, lender or financial institution (essential)
• Experience managing residential and/or commercial lending arrears
• Strong knowledge of mortgage recovery processes, financial hardship and legal recoveries
• Understanding of relevant legislation, including the NCCP, Bankruptcy Act and Debt Collection Guidelines
• Excellent negotiation and stakeholder management skills
• Strong analytical and problem-solving abilities
• A customer-focused approach with the ability to balance empathy and commercial decision-making
• The ability to manage a complex portfolio autonomously while working collaboratively within a team.

What's on Offer

• Permanent full-time position
• Hybrid working – 3 days in the South Yarra office, 2 days from home
• Supportive and collaborative team environment
• Opportunity to work with a respected financial services organisation
• Ongoing career development and progression
• Competitive salary and employee benefits

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.
To apply, please click "Apply" or contact Ali Alpe on ali.alpe@robertwalters.com.au for a confidential discussion.