Collections Specialist

A leading energy provider is seeking a Collections Specialist to join their Melbourne-based team, offering you the chance to make a meaningful impact on both customer experience and organisational financial stability. * 6 month fixed term contract. * Hybrid, with a conveniently based office in the Melbourne CBD.

What you'll do:

As a Collections Specialist based in Melbourne, you will play an integral role in managing overdue accounts while ensuring each customer interaction is handled with empathy and professionalism.

• Manage high-priority and complex overdue customer accounts by implementing effective debt recovery strategies that minimise bad debt while upholding exceptional service standards.
• Maintain a customer-focused approach during all collections interactions, resolving disputes professionally and empathetically to enhance satisfaction and reduce escalated complaints.
• Ensure all collections activities strictly adhere to relevant industry regulations and internal policies, including those specific to the energy sector, thereby minimising regulatory risk.

What you bring:

To excel as a Collections Specialist in this Melbourne-based role, your background should include hands-on experience managing overdue accounts, ideally within an energy retail or similarly regulated sector, where compliance is paramount.

• Demonstrated experience in managing overdue accounts within a regulated industry environment, ideally in energy retail or utilities.
• Exceptional communication skills that enable you to negotiate effectively while maintaining empathy towards customers facing payment difficulties.
• Strong attention to detail combined with excellent organisational abilities that allow you to manage multiple accounts simultaneously without compromising accuracy.

What sets this company apart:

This organisation stands out for its unwavering commitment to putting customers first while fostering an environment where teamwork truly matters. Employees benefit from flexible working opportunities designed to support work-life balance alongside generous training programmes that encourage ongoing professional development.

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.
To apply please click apply or contact Kandice Kerr on 61 3 8628 2130 or kandice.kerr@robertwalters.com.au for a confidential discussion.