Customer Care Specialist

A leading energy provider is seeking a Customer Care Specialist to join their Melbourne-based Customer Operations team. This is an exciting opportunity for you to become the first point of contact for valued customers, delivering exceptional service and support across multiple channels. * 6 month fixed term contract * Hybrid, office conveniently based in Melbourne CBD

What you'll do:

As a Customer Care Specialist based in Melbourne, you will be at the forefront of delivering exceptional support to energy customers. Your day-to-day responsibilities will involve handling diverse inquiries through various communication channels, ensuring each customer receives timely assistance tailored to their unique situation.

• Respond promptly and efficiently to inbound customer inquiries via phone, email, and online platforms, ensuring every interaction leaves a positive impression.
• Investigate and resolve customer concerns such as billing disputes, payment issues, service interruptions, and usage queries with empathy and attention to detail.
• Assist customers with account setup, updates, service transfers, payment arrangements, disconnections, and re-connections while maintaining accuracy in all processes.

What you bring:

To excel as a Customer Care Specialist in this Melbourne-based role, your proven background in delivering compassionate support will set you apart.

• Demonstrated experience providing high-quality customer service within a call centre or similar fast-paced environment where empathy is essential.
• Excellent interpersonal skills that enable you to build rapport quickly with customers from diverse backgrounds.
• Strong organisational abilities allowing you to manage multiple tasks simultaneously while maintaining attention to detail.

What sets this company apart:

This organisation stands out as an employer of choice due to its unwavering focus on customer satisfaction combined with a genuinely supportive workplace culture.

What's next:

If you’re ready to bring your passion for helping others into a rewarding role where your efforts truly matter, this could be the perfect next step for you!

Apply today by clicking on the link provided, we look forward to welcoming you into our supportive team.

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.
To apply please click apply or contact Kandice Kerr on 61 3 8628 2130 or kandice.kerr@robertwalters.com.au for a confidential discussion.