Customer Success Associate

Robert Walters has partnered with Edstart - a growing education fintech company, who is on the lookout for their next Customer Success superstar! As a Customer Success Associate, you will have full autonomy for getting the best outcomes for current and prospective customers. You will manage the inbound enquiry channels, follow-up on applications in-progress and also support existing customers. If you are someone who is compassionate, a great team player (and commercially minded!) and thrives on interactions, apply away!

A bit about Edstart:

Edstart is a fast-growing Australian fintech and financial services company helping schools and families make education costs more sustainable and flexible through innovative funding and payment solutions.

Founded by a passionate team of education and finance specialists, Edstart has grown significantly and continues to expand, with a strong focus on delivering a great experience for both customers and schools.

Your day to day duties & responsibilities?

• Build strong, friendly customer relationships to ensure long-term satisfaction
• Provide friendly front-line support via live chat, email and phone in a timely manner
• Work with customers from initial enquiry all the way through to funding education fees
• Resolve problems and explain the best solutions to solve customer enquiries and follow up to ensure a positive resolution
• Maintain an in-depth understanding of the product and deliver it to customers in simple and easy to understand terminology
• Follow up on and manage customer payments with a flexible and friendly approach
• Liaise with other teams to continuously improve the service and product offerings
• Work closely with the credit and operations team to provide the best outcome for each customer

Your skillset and experience?

• Experience in finance, payments, or education sectors
• Exposure to regulated consumer credit environment
• Basic knowledge or ability to understand interest and payment calculations
• Exceptional verbal and written communication skills
• Be compassionate and patient in engaging with current and potential customers
• Experience in a similar support or customer-facing role
• A passion for providing exceptional customer service
• Ability to work cooperatively and collaboratively with a number of different teams across the business
• Ability to maintain calm under pressure
• Willingness to learn
• Strong attention to detail
• Have an understanding of the need for client confidentiality
• Motivated self-starter who can juggle multiple responsibilities and large volumes

Benefits & culture?

• Diverse, inclusive and genuinely wholesome culture
• The chance to work with a group of talented, highly motivated colleagues
• Modern, relaxed and collaborative office environment
• Flexible work arrangement - 2 days WFH after successful completion of probationary period
• Office located in Surry Hills, close to public transport
• The opportunity to see your impact on a growing business as well as the customer
• Dog friendly office + free breakfast a few days a week, conferences and other team initiatives

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.
To apply please click apply or call Ksenia Varaksina on 02 8289 3213 for a confidential discussion.