Customer Service Consultant

Are you passionate about helping people and delivering exceptional customer experiences? We are seeking motivated and customer-focused individuals to join a busy contact centre team. This is a fantastic opportunity to build your customer service career in a supportive and fast-paced environment. You will be the first point of contact for customers, assisting with enquiries, providing information, resolving concerns, and ensuring every interaction is professional and positive.

Your duties will include:

• Managing inbound and outbound customer calls.
• Providing accurate information and support to customers.
• Resolving customer enquiries and concerns in a professional and timely manner.
• Updating and maintaining customer records.
• Working towards individual and team performance targets.
• Contributing to a positive team culture and continuous improvement initiatives.

Essential for success in this role:

• Previous customer service experience.
• Strong verbal and written communication skills.
• Excellent problem-solving abilities and attention to detail.
• A positive attitude with a genuine passion for helping customers.
• Ability to work effectively both independently and as part of a team.
• Strong computer skills and confidence learning new systems.
• Previous call centre experience is desirable.

Key Requirements:

• Full-time hours, 38 hours per week.
• Ability to pass a National Police Check and provide two professional references.
• City fringe location with convenient access to public transport.
• Commitment to an initial contract period with potential extension opportunities.

If you thrive in a customer-focused environment and enjoy building positive relationships, we'd love to hear from you.

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.
To apply please click apply or call Mikayla Evans on +61882163512 for a confidential discussion.