External Dispute Resolution

12month Fixed Term Contract | Hybrid Working | Super experience required We are partnering with one of Australia's most respected financial services organisations to recruit an experienced Dispute Resolution Officer to join a high-performing complaints and member advocacy team.

This is an opportunity to work within a complex and highly regulated environment where you'll manage a diverse portfolio of member disputes, conduct detailed investigations, and play a key role in delivering fair and timely outcomes for customers.

Why You'll Love This Role

Beyond a competitive salary package, this organisation offers some of the best employee benefits in the market, including:

• 20 days annual leave
• 5 additional paid leave days each year
• 17.5% annual leave loading
• Income Protection Insurance
• Flexible and hybrid working arrangements
• Genuine focus on employee wellbeing and work-life balance
• Career development within a highly regarded financial services organisation

The Opportunity

Reporting into an experienced leader, you'll be responsible for managing end-to-end dispute resolution matters, investigating complaints, liaising with external dispute bodies, preparing detailed responses and ensuring positive member outcomes.

Key responsibilities include:

• Managing a portfolio of complex complaints and disputes
• Conducting detailed investigations and analysis
• Preparing clear, concise and well-reasoned written responses
• Liaising with external dispute resolution schemes and stakeholders
• Maintaining accurate records and case documentation
• Contributing to continuous improvement initiatives across the function
• Ensuring compliance with regulatory and organisational requirements

About You

To be successful, you'll bring:

• Previous experience in dispute resolution, complaints management or member resolutions
• Superannuation experience required
• Strong investigation and analytical skills
• Exceptional written communication skills
• Ability to manage competing priorities and deadlines
• A customer-first mindset with a passion for achieving fair outcomes

This is a fantastic opportunity to join an organisation renowned for its culture, employee benefits and commitment to delivering exceptional customer outcomes.

For a confidential discussion, please apply now or contact our team directly.

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.
To apply, please click "Apply" or contact Ali Alpe on ali.alpe@robertwalters.com.au for a confidential discussion.