Senior Claims Manager

A leading organisation in the retirement and insurance sector is seeking a Senior Claims Manager to join their Melbourne-based operations. This role offers you the opportunity to manage a diverse portfolio of complex life, disability, and income protection claims, while making a meaningful impact on member's journeys back to health and work.

What you'll do:

As a Senior Claims Manager based in Melbourne, you will play a pivotal role in managing complex insurance claims with compassion and professionalism. Your day-to-day responsibilities will involve engaging em-pathetically with members facing challenging circumstances, collaborating closely with healthcare providers and employers to ensure accurate assessments, and delivering clear decisions that respect privacy.

• Manage a diverse caseload of complex life, disability insurance, and income protection claims by implementing proactive strategies that optimise outcomes for both members and the organisation.
• Engage with members and stakeholders through open, respectful communication to understand the medical, social, and personal dimensions of illness or injury.
• Work collaboratively with members, employers, healthcare professionals, and other key stakeholders to gather information, provide claim updates, create action plans, and deliver verbal and written decisions while maintaining strict confidentiality.

What you bring:

Your proven track record as a Senior Claims Manager will demonstrate your capacity for managing complex portfolios across life, disability, and income protection insurance.

• Demonstrated experience in holistic claims management within the life or disability insurance sector is essential for this role.
• Proven ability to engage effectively with Early Intervention Services, Rehabilitation teams, Community Services, and other health-related organisations required for full proficiency.
• Strong interpersonal communication skills that enable you to connect with members from diverse backgrounds in a considerate manner.
• A tertiary qualification in a related discipline is desirable but not mandatory; practical experience is highly regarded.

What's next:

If you are ready to make a meaningful difference in the lives of members while advancing your own career within a supportive team environment, this Senior Claims Manager role could be your next step.

Apply today by clicking on the link provided, your journey towards rewarding professional growth starts here.

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.
To apply please click apply or contact Kandice Kerr on 61 3 8628 2130 or kandice.kerr@robertwalters.com.au for a confidential discussion.