Customer Care Representative (Permanent, Hybrid)

📍 Prestons, NSW
💰 $69,000 + Superannuation
🏢 Hybrid Working Model | Fully on-site during training, then 3 days in the office (Monday, Wednesday, Thursday) and 2 days WFH (Tuesday, Friday)
🚗 Free On-Site Parking Available
⏰ Immediate Start Available

Are you passionate about delivering outstanding customer service and looking for a role that offers flexibility, stability, and career growth?

Please note: The office is located in Prestons, NSW. With limited public transport options available, applicants with access to their own vehicle are strongly encouraged to apply.

Key Responsibilities

• Manage inbound enquiries from retail stores and sales representatives.
• Respond to and resolve customer support tickets.
• Make outbound calls to consumers as required.
• Maintain accurate customer records within CRM systems.
• Liaise with internal stakeholders to ensure timely resolution of enquiries.
• Deliver exceptional customer service across phone, email, and ticketing channels.

About You

To be successful in this role, you will bring:

• Previous experience in customer service, customer care, retail support, or contact centre environments.
• Strong communication skills and a professional phone manner.
• Experience working with CRM and ticketing platforms, with Zendesk experience highly regarded.
• Excellent organisational skills and attention to detail.
• The ability to multitask and prioritise competing demands.
• A proactive, positive, and team-focused attitude.

What's on Offer?

• $69,000 base salary + superannuation.
• Hybrid working arrangement once training is completed.
• Free on-site parking.
• Supportive and welcoming team culture.
• Low-volume inbound contact environment.
• Opportunity to work for a well-established and respected organisation.
• Flexibility to accommodate notice periods for the right candidate.
• Genuine opportunity to develop your customer service career.

If you're looking for a customer-focused role that offers flexibility, work-life balance, and a fantastic team environment, we'd love to hear from you. Apply today!