Resolutions Jobs

Robert Walters recruits for permanent and contract resolutions jobs throughout Australia. View the resolutions job vacancies we are currently recruiting for below.

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Customer Advocacy Senior Specialist

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Salary: AUD100,000 - AUD130,000 per annum

Location: Melbourne CBD

Date posted: 28 July 2025

This is a unique opportunity for you to join a leading financial institution as a Customer Advocacy Senior Specialist, based in the heart of Melbourne CBD. In this pivotal role, you will be at the forefront of championing customer interests, ensuring every voice is heard and every concern is addressed with empathy and professionalism.

Case Manager (Death Claims)

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Salary: 12% Super

Location: Melbourne CBD

Date posted: 25 July 2025

In this role, you are not just handling claims; you are guiding people through the intricacies of insurance with compassion and expertise. As a Case Manager, you will manage and process various types of cases and payments, including Total Permanent Disability (TPD), Income Protection (IP) insurance claims, Death (D), and Terminal Illness (TI) claims, as well as Family Law claims and early release payments for financial hardship or compassionate grounds.

Capability & Quality Specialist (EDR)

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Salary: AUD120,000 - AUD150,000 per annum

Location: Melbourne CBD

Date posted: 23 July 2025

Our client is a major financial institution headquartered in Melbourne, Australia, and ranks among the largest banks in the region. They offer a comprehensive range of financial services, catering to both individual and business needs. Their operations extend beyond Australia and New Zealand, with a significant presence in the Asia-Pacific, Europe, America, and the Middle East.

Dispute Resolutions Case Manager

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Salary: Negotiable

Location: Melbourne CBD

Date posted: 7 April 2025

Our client is seeking a dedicated and empathetic Disputes Resolutions Specialist to join their team. This role offers an exciting opportunity to utilise your strong background in complaint resolution, to be instrumental in addressing customer complaints, ensuring fair and balanced outcomes. What you bring: The ideal candidate for the Disputes Resolutions Specialist role brings a strong background in complaint resolution within the banking sector. Experience dealing with wealth management and hardship cases is also highly desirable. Your commitment to providing exceptional customer service will drive your success in this role. * Proven experience in complaint resolution essential * Knowledge of retail and commercial banking products and processes * Strong interpersonal skills * Ability to work collaboratively with various stakeholders