Lvl 1 IT Support Engineer

Title: IT Support Officer (lvl1) Contract: 9 months Hours: 20 per week

A leading government department in Brisbane is seeking a dedicated IT Support Officer to join their team on a part-time basis for a 9-month contract. With flexible working hours totalling 20 hours per week, this position is ideal for those who value work-life balance and are eager to contribute their expertise within a supportive and inclusive environment.

Roles and Responsibilities:

• Provide responsive and considerate technical support for end-users across the department, ensuring all queries related to Microsoft 365, Windows operating systems, Active Directory, and Intune are addressed efficiently.
• Collaborate closely with colleagues to troubleshoot issues, share knowledge, and ensure seamless operation of IT services throughout the organisation.
• Assist in maintaining user accounts and permissions within Active Directory, demonstrating attention to detail and sensitivity to security protocols.
• Support device management using Intune, helping users navigate mobile device setups and resolve any connectivity or configuration challenges.
• Deliver clear communication when explaining technical concepts to non-technical staff members, fostering understanding and trust within the team.
• Document support requests and resolutions accurately in the department’s ticketing system, ensuring transparency and continuity of service.
• Participate in regular team meetings to discuss ongoing projects, share insights, and contribute ideas for improving IT processes.
• Help implement updates and patches for Windows systems, minimising disruption while maintaining compliance with organisational standards.
• Offer guidance on best practices for using Microsoft 365 tools such as Outlook, Teams, SharePoint, and OneDrive to enhance productivity across the department.
• Contribute positively to the department’s inclusive culture by supporting colleagues from diverse backgrounds and promoting teamwork.

The Ideal Candidate

• Demonstrated experience providing empathetic IT support within a professional environment, ideally involving government or large-scale organisations.
• Proficiency with Microsoft 365 suite including Outlook, Teams, SharePoint, OneDrive, showing ability to guide users through common tasks and troubleshooting steps.
• Solid understanding of Windows operating systems administration and maintenance procedures.
• Hands-on experience managing user accounts and permissions via Active Directory with careful attention to security requirements.
• Familiarity with Intune for device management including setup assistance and resolving configuration issues.
• Excellent written and verbal communication skills enabling you to explain technical information clearly to colleagues at all levels.
• Ability to document support activities thoroughly using ticketing systems or similar platforms.
• Strong collaborative mindset with willingness to share knowledge and assist teammates whenever needed.
• Commitment to inclusivity by supporting colleagues from diverse backgrounds with patience and respect.
• Eagerness for ongoing learning through participation in training sessions or self-directed study.

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.
To apply, please click "Apply" or contact Richard Lynch on 07 3032 2295 or richard.lynch@robertwalters.com.au for a confidential discussion.