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Global Online Marketplace
Case study
Our client, a global online marketplace, connects millions of buyers and sellers across markets worldwide. Its Australian business brings together commercial, marketing and growth teams focused on driving revenue, strengthening partner relationships and delivering compelling customer experiences in a highly competitive digital marketplace.
- Service: Permanent Recruitment
- Industry: E-Commerce & Digital Marketplace
- Size: 20+ specialist hires across commercial, growth, partnerships, marketing and operations
- Locations: Australia
The challenge
The organisation required a significant number of specialist hires across its Australian commercial, marketing and growth functions, spanning senior leadership through to highly specialised roles. The positions required candidates who could operate at pace within a complex digital marketplace, with expertise across platform-based revenue models, advertising, partnerships, customer insights and data-led marketing. Competition for this talent was high, with the strongest candidates often sitting across adjacent sectors including e-commerce, retail, SaaS and digital platforms.
Setting up the partnership
Our team developed a deep understanding of the organisation's commercial model, structure, and capabilities required across its growing specialist functions. This enabled us to define the talent profiles needed for each role while identifying where relevant candidates were most likely to come from across the broader digital, retail, and technology market. With multiple searches running concurrently, a consistent and responsive approach was established to maintain momentum, candidate quality, and alignment with hiring requirements.
The solution
We delivered a targeted search strategy across commercial, growth, partnerships, marketing and operations, supporting more than 20 specialist appointments across leadership and highly specialised roles. Our market knowledge enabled us to identify and engage talent across e-commerce, retail, SaaS and platform businesses, drawing on transferable capabilities relevant to the organisation's revenue and growth objectives. Through targeted candidate engagement and an agile search process, we supported the organisation in securing specialist talent within a highly competitive market while maintaining the pace required across a high volume of concurrent hires.
Key results
The partnership supported the organisation's continued growth across its Australian commercial and marketing functions, with more than 20 specialist hires delivered across revenue growth, partnerships, customer insights, brand and marketing operations. The breadth of appointments gave the organisation access to specialist talent across the full growth ecosystem, from commercial and partnership development through to marketing and customer insights.
Through the engagement, our team developed a strong understanding of the talent landscape underpinning digital marketplace businesses, including the intersection of e-commerce, retail, SaaS, and platform talent. This market insight enabled targeted identification of candidates with the specialist capabilities needed to operate in a fast-moving, data-led environment and support scalable commercial growth.
Client testimonial
Hear from our client
“Michaela has been an incredibly valuable recruitment partner, helping us hire several high-calibre candidates across Business Development, Customer Success and Key Accounts. She has a great ability to understand exactly what we’re looking for and consistently puts forward candidates who fit the profile. Michaela is also an absolute pleasure to work with - proactive, responsive, and always friendly. I would highly recommend Michaela and Robert Walters to any company looking for a trusted recruitment partner who consistently delivers great people.”
Client
Global E-Commerce & Digital Marketplace
Client
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