Our industry specialists will listen to your aspirations and share your story with Australia’s most prestigious organisations. Together, let’s write the next chapter of your career.
Australia's leading employers trust us to deliver fast, efficient hiring solutions that are tailored to their exact requirements. Browse our range of bespoke services and resources.
Our industry specialists will listen to your aspirations and share your story with Australia’s most prestigious organisations. Together, let’s write the next chapter of your career.
Australia's leading employers trust us to deliver fast, efficient hiring solutions that are tailored to their exact requirements. Browse our range of bespoke services and resources.
Gain access to the widest range of jobs in Melbourne with Robert Walters. Whether you're looking for a job in Accounting & Finance, Information Technology, Secretarial & Business Support, Marketing, Sales, Human Resources, Legal, Banking & Financial Services or Procurement & Supply Chain, we are experienced in finding professionals their ideal job in Melbourne.
Our client is seeking enthusiastic Customer Service Consultants to join a dedicated project focused on enhancing the onboarding journey for new retail customers.
If you are looking for a position that values empathy, teamwork, and the opportunity to positively impact on others, this is the role for you!
* Fully remote position, Mon - Fri 9am-5pm / 10am-6pm
* Victoria and NSW Locations Available
* Monday 4th August start date, contract until end of December 2025
* $35.14 per hour + Super
As Change Manager, you’ll play a vital role in supporting operational change across both B2C and B2B digital channels. You’ll manage the human and behavioural side of this transformation – influencing, engaging, and guiding stakeholders across the store network and internal tech teams.
The position requires a strong communicator and strategist – someone who understands both change methodology and stakeholder dynamics.
An exciting opportunity is available for a Management Accountant to join a growing retail group supporting expansion across Europe. Based in the CBD, this role will focus on integrating financial practices, streamlining processes, and delivering impactful reporting and analysis. You’ll work across both established and emerging markets, support business growth, and collaborate with a dynamic team—making a real impact.
An exciting opportunity has arisen for an experienced External Disputes Resolution Manager to join a highly respected organisation in the heart of Melbourne’s CBD. This pivotal role is designed for someone who thrives on supporting others, nurturing talent, and ensuring that customer concerns are addressed with empathy and professionalism. You will be at the forefront of shaping dispute resolution strategies, guiding a dedicated team, and collaborating closely with key internal partners to deliver fair and timely outcomes. The organisation is committed to fostering a supportive environment where your expertise in complaints handling, regulatory frameworks, and alternative dispute resolution methods will be valued and developed. With a focus on continuous improvement and a genuine commitment to customer care, this position offers you the chance to make a meaningful impact while enjoying flexible working opportunities and access to ongoing training.
* Play a central role in leading a skilled team of dispute resolution specialists, providing coaching and support to ensure exceptional service delivery for customers facing complex issues.
* Utilise your deep understanding of industry regulations and alternative dispute resolution techniques to advise case managers and influence strategic planning within the directorate.
* Benefit from a collaborative workplace culture that values your input, encourages professional growth, and supports work-life balance through flexible working arrangements.
An exciting opportunity is available for a Management Accountant to join a growing retail group supporting expansion across Europe. Based in the CBD, this role will focus on integrating financial practices, streamlining processes, and delivering impactful reporting and analysis. You’ll work across both established and emerging markets, support business growth, and collaborate with a dynamic team—making a real impact.
An exciting opportunity has arisen for a Registry Officer to join a highly respected financial services provider based in the heart of Melbourne CBD. This role offers you the chance to become part of a supportive and collaborative team that is dedicated to delivering exceptional customer and adviser experiences within the managed funds and investment solutions sector. You will be empowered to make a real difference every day, working in an environment that values continuous learning, growth, and improvement.
With a strong focus on teamwork, shared outcomes, and professional development, this position is perfect for someone who thrives in a setting where your contributions are recognised and your commitment to excellence is celebrated. Flexible working opportunities, ongoing training, and a culture built on trust and respect ensure you can grow both personally and professionally while making a positive impact for customers, partners, and colleagues alike.
* 9 Month Contract (Opportunity for extension)
* 3 Days in office, 2 days WFH
* Melbourne CBD office
Join Our Client's Dynamic Team as a Customer Service Officer!
Location: Sunshine Head Office
Working Hours: 8:30 AM - 5:00 PM
Are you passionate about delivering exceptional customer service and eager to be part of a collaborative team? Our Client is looking for a motivated Customer Service Officer to join their vibrant team and provide top-notch support to their valued customers.
About the Company
The organisation is a top 4 bank, committed to fostering a world where individuals and communities flourish, guided by a shared mission to enhance the financial well-being and sustainability of millions of customers. Their Controls and Customer Outcomes portfolio is dedicated to championing customer satisfaction by attentively addressing customer concerns and resolving them effectively. They strive to make a meaningful impact by addressing complaints within a regulatory framework with consistency and fairness, utilising insights to improve their products and services.
About the Role
Are you passionate about dispute resolution and creating positive customer experiences? Do you thrive in a dynamic environment where no two days are the same? Are you a problem solver who thinks critically and works collaboratively? If so, we are looking for you to join our team!
There are permanent roles available within our Clients Customer Outcomes teams. You will join a team of dedicated complaint resolution professionals working in Internal Dispute Resolution and External Dispute Resolution teams, supporting customers across Australia Retail & Commercial. You will work within a regulatory framework, balancing quality and productivity. The opportunities include:
* Internal Dispute Resolution Case Managers – work with customers and teams across the organisation to address customer complaints made directly to our client and reach fair and balanced outcomes.
* External Dispute Resolution Case Managers – manage complaints lodged through an external dispute resolution body (mainly AFCA, the Australian Financial Complaints Authority) or a tribunal, and work with internal and external stakeholders and customers to resolve the complaint fairly.
Experience or an understanding of Retail & Commercial Banking products and processes (including disputes and scams), Wealth and Hardship is highly valued.
Exciting opportunity for an experienced Acurity Developer to join a respected Melbourne-based organisation. Offering $170,000 and flexible work, this role focuses on developing, supporting, and enhancing Acurity solutions to improve member administration and service delivery. Work in a collaborative team, drive quality software releases, and contribute to meaningful outcomes in the superannuation sector.
