Trust & Safety Manager - ecommerce marketplace

The Company My client is a global technology marketplace connecting millions of buyers and sellers through a trusted digital commerce platform. Operating at scale, they combine technology, data and operational excellence to deliver safe, seamless customer experiences whilst continuously improving marketplace integrity, trust and platform performance. The Opportunity An exciting 12-month contract has become available for a Trust Manager to drive operational Trust initiatives across a large-scale digital marketplace. Working across Product, Operations, Customer Experience, Risk, Legal, Policy and Analytics, you'll lead cross-functional programs that strengthen marketplace integrity, improve seller protections and support the successful delivery of new platform initiatives. This is a highly collaborative role suited to someone who enjoys solving complex operational challenges, driving continuous improvement and influencing stakeholders across a fast-paced technology environment.

What You'll Be Doing

• Lead the delivery of Trust and marketplace integrity initiatives from planning through to execution and post-launch review.
• Manage operational marketplace issues and escalations, partnering with local and global stakeholders to achieve positive outcomes.
• Collaborate with Product, Operations, Analytics, Customer Experience, Legal, Policy and Risk teams to embed Trust requirements into new products and platform enhancements.
• Coordinate operational readiness for new product launches and strategic marketplace initiatives.
• Identify emerging marketplace trends, operational risks and opportunities to improve platform performance.
• Own program reporting, documentation, stakeholder communications and governance.
• Drive continuous improvement initiatives that simplify processes and enhance both buyer and seller experiences.
• Monitor operational metrics and marketplace insights to support data-led decision making.

About You

You'll be an organised, commercially minded program or operations professional who thrives in cross-functional environments and enjoys delivering impactful business outcomes.

You'll bring:

• Degree qualified in Business, Commerce, Analytics or a related discipline, or equivalent commercial experience.
• 3+ years' experience in Program Management, Program Coordination, Marketplace Operations, eCommerce, Trust & Safety, Risk, Customer Experience or a similar digital environment.
• Experience delivering cross-functional projects involving multiple stakeholders.
• Strong analytical thinking with excellent problem-solving capability.
• Outstanding communication and stakeholder management skills.
• The ability to prioritise competing initiatives within a fast-moving environment.

Nice to Have

• Experience within eCommerce, online marketplaces or digital platform businesses.
• Exposure to Trust & Safety, Risk or operational governance programs.
• Experience supporting new product launches or operational change initiatives.
• Strong reporting and data analysis skills using Excel, Tableau, Looker or similar BI tools.
• Experience working within complex, matrixed organisations.

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.
To apply please click apply or call Michaela Cornes on 02 8289 3210 for a confidential discussion.